Overview
Senior Production Services Application Support Analyst
Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.
With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.
Want more jobs like this?
Get Software Engineering jobs in Chennai, India delivered to your inbox every week.
We're seeking future team members for our Engineering business with roles located in Chennai and Pune in HYBRID positions.
The Engineer shall possess:
- 5+ Java\Oracle support experience at a Financial Firm (preferred).
- Strong Analytical Skills, Able to comprehend and dissect a problem.
- Must have strong deductive reasoning & diagnostic problem-solving skills.
- Self-motivated, fast learner, willing to go outside of comfort zone and learn new things.
- Experience with relational databases ( Oracle preferred ).
- Knowledge of Rest APIs.
- Prior experience in Java Sprint Boot ( micro services ) framework.
- Experience in release engineering, configuration management, software development or related discipline.
- Level 2 application support to solve more complex application issues than simple helpdesk tasks.
- Act as an SME (Subject Matter Expert) for all incidents, problems and changes related to applications specific to the line of business.
- Prioritize issues coming in as ServiceNow tickets from end users.
- Verify that incident tickets are prioritized and routed correctly.
- Lead investigations and resolutions for incidents and engage the required groups including Infrastructure Support and Application Development teams as needed.
- Performs complex troubleshooting as an SME in one or more applications.
- Works to ensure appropriate monitoring and alerting setup.
- Works on root cause analysis and problem management to address underlying technical issues.
- Collaborates with business and application development stakeholders.
- Monitors changes to applications and their operating environment.
- Strong analytical/troubleshooting ability, technical experience, and motivation to learn to assist experienced IT professionals.
- Must have excellent communication and organizational skills and have a production support discipline.
- Hands on Java Technologist
- Knowledge in various branching/merging methodologies and release procedures.
- Experience with continuous integration build engines, such as Jenkins, Cruise Control, etc.
- Experience with IT automation tools such as Ansible, Puppet, Chef, etc.
- Experience with container technologies such as Docker.
- Exposure to Agile development processes and tools such as Confluence, JIRA, and Kanban.
- Scripting experience (Python, Perl, Bash, batch, etc.)
- Recommends technical solutions for application problems.
- May review and execute Change Management scripts.
- Some experience with problem management or collaboration tools such as JIRA, Confluence, GIT and Service Now.
- Bachelor's Degree in Computer Science/Computer Engineering (based on a BS or MS in CS, or equivalent experience)
- Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
- Bloomberg's Gender Equality Index (GEI)
- Human Rights Campaign Foundation, 100% score Corporate Equality Index
- Best Places to Work for Disability Inclusion , Disability: IN - 100% score
- 100 Best Workplaces for Innovators, Fast Company
- CDP's Climate Change 'A List'
BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Employer Description:
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.