Senior Group Manager, Middle Office/Client Manager

We're seeking a future team member in the role of Senior Group Manager to join our Middle Office Client Operations team in Asset Servicing. This role is located in either Pittsburgh, PA, Lake Mary, FL or Orlando, FL (to start, will transition to Lake Mary in 2024) in a Hybrid working environment.

BNYM provides middle office services for asset servicing clients, including asset managers, insurance companies and asset owners. Those services consist of trade support, derivatives processing, collateral management, and Investment Book of Record (IBOR) maintenance. The IBOR records are GIPS compliant and may be used in performance calculations and/or validation/update of trading positions. BNYM currently operates multiple infrastructures supporting the IBOR offering. So, specific operational procedures will be required across the infrastructures. However, the governance, policies, core controls, and management reporting within each function should be consistent, regardless of the infrastructure.

Client Operations for the middle office provides a COO function for the client that oversees the daily activity of the operation and is the primary point of operational contact with the client. The role coordinates the implementation of new accounts and changes in service for existing middle office clients. The role owns the coordination of joint client testing, and the operational coordination of due diligence for new clients. Finally, the role owns operational client level reporting for client and BNYM management consumption.

The responsibilities for this role include the following:

Primary operational point of contact for the client that serves:

• To communicate and escalate significant operational concerns to senior leadership at the client
• To understand, document, and communicate, within BNYM, client goals in regard to new products, new strategies, and new markets
• To communicate changes within the BNYM environment that will have a client impact
• Serve as the operational advisor to work with the product team on communication of data to clients, including data feeds, standard report development/delivery, and design, development, and delivery of dashboards.

Required client level documentation to be maintained by the COO:

• Client contract, fee scheduled, SLD
• Client specific functional leads
• Non-standard client specific processes, as documented by ops readiness

Develop management and client reporting that provides useful transparency:

• Design and implement regular client reporting including, but not limited to functional metrics and volumes, issue tracking, new account launches, enhanced service request status, etc.
• Design and implement client level reporting to BNYM management that mirrors the client reporting on an enhanced level.
• Lead regular internal discussions with functional leaders, providing insight into client level activities, issues, concerns.

An ideal candidate would have the following competencies;

Decision making

• Practical/balanced, balancing supporting BNYM service team while maintaining the client perspective
• Common sense; able to cut thru contention (internal/external) to get to an agreeable answer
• Able to solve problems, not pass them along
• Communication (verbal/written); strength in the ability to synthesize as well as zoom in/out where applicable in conversations
• Business perspective; knowing where the client is going and MO is going and spotting mis-alignment

Experience

• 10+ years of Middle office OPS/product depth and breadth
• Has experience a variety of clients; engaged with many type/varieties with different temperaments, able to meet clients where they are
• Bachelors degree in finance or the equivalent combination of education and experience is required.
• 10-15 years of total relevant experience in accounting with at least 3-5 years of management experience preferred

Traits

• Confident/practical, can be a leader in the middle office and with the client.
• Can work independently without heavy oversight or reliance on others.
• Calm, poised, professional/reasonable
• Analytical, can pick up new issues within a known concept, applies frameworks
• Diligent, can manage large volume of tasks, responsibilities, and time independently, doesn't lose issues or is labeled as unresponsive or not on top of work. Communicates well around pending work/priorities.

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:

• Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
• Bloomberg's Gender Equality Index (GEI)
• Best Places to Work for Disability Inclusion , Disability: IN - 100% score
• 100 Best Workplaces for Innovators, Fast Company
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• CDP's Climate Change 'A List'

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

EEO Statement:

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.