Senior Group Manager, Client Service - Outsourced Trading

We're seeking a future team member for the role of Senior Group Manager, Client Services to join our Outsourced Trading team. This role will be based in either Boston, MA or New York, NY (Hybrid Work Model - requires 3 days in the office).

In this role, you'll make an impact in the following ways:

• Lead all aspects of client onboarding, implementation, and servicing.
• Develop and maintain client onboarding and client implementation processes, requirements, and roadmaps.
• Manage 3rd party vendor relationships and agreements with market data providers, brokers, trading venues and execution platforms.
• Collaborate with Trading, Sales and Product teams to develop new capabilities and offerings to address client demands.
• Work closely with trading, trade support team and sales team to resolve client queries and meet their needs.
• Conduct vendor/broker meetings and review performance against service level agreements, and other relevant standards.

To be successful in this role, we're seeking the following:

• 10+ years of experience in a client management role, with a focus on Trading, Investment Management, or OMS / EMS platforms.
• 3+ years in a management role, with demonstrated ability to attract, retain and lead talent.
• Series 99 Licenses are "Highly Preferred". To be confirmed with Compliance.
• Outsourced Trading Client Rep - FINRA License required.
• Deep understanding of the buyside industry and investment lifecycle workflows is preferred.
• Process-minded, with strong communication and presentation skills, with comfort and experience in presenting to C-suite executives.
• Intellectually curious, self-starter mindset - capable of grasping complex concepts and workflows and a desire to continually improve.
• Bachelor's degree or the equivalent combination of education and experience is required, with an MBA preferred.

At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:

• Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
• Bloomberg's Gender Equality Index (GEI)
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• Best Places to Work for Disability Inclusion , Disability: IN - 100% score
• 100 Best Workplaces for Innovators, Fast Company
• CDP's Climate Change 'A List'

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY Mellon assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $158,000 and $292,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNYM total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
This position is at-will, and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

EEO Statement:

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.