Get to Know Us:
It's fun to work in a company where people truly believe in what they're doing!
At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.
Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.
Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.
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Work, Play and Grow at BlackLine!
Make Your Mark:
The Account Manager serves as the client advocate, providing customers with a consistent level of professional support in an effort to develop and maintain relationships throughout the lifecycle of the account.You will serve as the client advocate, providing customers with a consistent level of professional support in an effort to develop and maintain relationships throughout the lifecycle of the account. This role is selling BlackLine's products to Controllers & CFOs - both net-new and existing customers of BlackLine. The Account Manager is assigned an account list to manage, develop and market BlackLine's solutions to secure new business in our Software-as-a-Service business model. Working in collaboration with sales leadership and the sales operations team, the Account Manager engages with VP, Sr. VP and C-level contacts within prospective customers developing relationships and closing business at or above expected and assigned levels per period.The role will involve managing a named set of enterprise accounts, across multiple industries across New South Wales (NSW) and Queensland.
You'll Get To:
- Generate pipeline that leads to closed revenue and quota attainment
- Selling on value and return on investment vs. technical functionality
- Building credibility and trust while influencing buying decisions
- Uncovering business initiatives and pain points to map back our solutions across multiple lines of business
- Building account strategy and territory plan by account tiering
- Manage client relationship throughout lifecycle of account as a dedicated customer resource.
- Ensure client satisfaction and client retention.
- Work as a team with customer success manager to create and maintain Client Roadmap, outlining client goals, usage and application performance needs. Perform account reviews to elicit open communication with respect to the value of products and services BlackLine is providing. Evaluate ROI for client, so full value of software solution is realized and momentum is preserved.
- Sell additional users, upgrades, migrations, module implementations and renewals. Work with Legal and Sales Administration teams to prepare necessary documentation.
- Coordinate communication with management to resolve customer grievances, billing issues and escalate assistance for incidents that require further action.
- Collaborating with and leveraging Marketing & Business Development to maximize revenue production
- Having a deep understanding of the way businesses operate, and the priorities that drive decisions from the C-level
- Collaborate with other BlackLine teams including pre-sales, value engineering, product, operations, and legal
- Ensures opportunities are accurately reflected and maintained in Salesforce
- Achieve annual sales targets and average monthly revenue quotas on a consistent basis
- Perform all required training in a timely fashion
- Willingness to be a helpful teammate within your sales team and the greater BL team
What You'll Bring:
- Years of Experience in Related Field: 10+ years of experience successfully selling Enterprise software deals with 5+ years of SaaS specific-sales experience
Education: Bachelor's degree in Business, Accounting, Economics, IT, Finance or MBA preferred
Technical/Specialized Knowledge, Skills, and Abilities:
Exhibits "hunter" mentality and possesses outstanding ability to close sales.
People-oriented professional with strong relationship building skills and a proven track record of growing a territory
Account planning and execution skills
History of successfully selling C-Level and across both IT and business units
Strong technical aptitude
A proven track record of driving and closing enterprise deals
Consistent overachievement of quota and revenue goals
Strong time management skills
Excellent verbal and written communication skills
Proven consultative sales solution skills, including the ability to articulate a clear, concise return on investment value statement
Ability to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment
Ability to adapt in a changing environment with a rapidly growing SaaS organization
Thrive at BlackLine Because You Are Joining:
- A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
- A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
- A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.
BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.
BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.