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Advisor Employee Service


Advisor Employee Service

Mexico City, Mexico

Company Description

BIC® products are recognized all over the world for their quality, safety, affordability, and ease of use. The ballpoint pen, the pocket lighter, and the shaver are all part of the daily lives of millions of consumers. These products make BIC® an iconic international brand, present in more than 4 million retail outlets in more than 160 countries around the world.  

BIC’s founder, Marcel Bich, understood that to succeed, BIC needed hands-on team members who were willing to take measured risks and assume responsibility for their role in a team. Today, we provide our more than 15,000 team members in 61 countries with the opportunity to invent BIC’s future – together – while honoring our past achievements. We are committed to our team members’ development and empower those who wish to discover different areas of our business or acquire international experiences. 

Job Description

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Provide navigation support to End-Users on SuccessFactors

Manage employee personal data where the employee is not empowered to change it (validating any personal data changes with appropriate sign off procedure and validating any documentation required)

Perform data quality checks on employee data in SuccessFactors, manage the list of errors, discover data gaps and liaise with Employee/Manager or Local HR to correct data when applicable

Manage in SuccessFactors hiring, job change processes and required documentation resulting from hiring, promotions, demotions, lateral transfers, fixed term contract extension, etc.

Support Team members life cycle administrative processes

Examples of activity the role will perfom: ensure employee files are complete, prepare contracts, support local mandatory declarations, support administrative on-boarding of new hires, support probation period administration and documentation, long absences, follow & document long absences (maternity leaves, paternity leaves, sabbatical leaves…) and sickness leaves, prepare contract extensions, prepare internal joboffers, monitor compulsory medical visits (TBC), deliver certificates, support business cards management (TBC)

Use the HR knowledge base and internal work instructions to ensure that processes are executed correctly and customer guidance is provided in an effective and consistent manner

Utilize existing templates, file signed documentation electronically and liaise with downstream providers were required (e.g. payroll and benefits).

Maintain up to date templates & processes flowcharts

Work with country HR team to manage transfers to affiliates, generating contract documentation and supporting payroll information and benefits activities (…) as appropriate

Support country HR teams with completion of leave corrections within the SuccessFactors and generation/distribution of electronic certificate/statements/payroll as required (payroll TBC)

Effectively operate controls, checking to ensure that all appropriate approvals are in place where needed to support HR transactions

Work with Talent Acquisition teams and HR Managers to execute new hire data entry processes, including externally managed resource data entry/tracking requirements as appropriate (TBC)

Look for opportunities to improve process execution and technology usage, working with the Associate Manager to prioritize and implement improvements

Build customer trust in the GBS ability to deliver and support the HR operating model & the business.



·         Minimum 1 to 2 years experience supporting HR processes and transactions, ideally with SuccessFactors

·         Proven ability to communicate fluently in English and Spanish

·         Additional language would be a plus: Portuguese or French

·         Experience of delivering against Service Level agreements, including working with third party providers to meet work deadlines

·         Experience in Microsoft applications

·         Proven ability to work with confidential data

·         Understanding of common HR and service center processes & tools

·         Previous experience with HR Services activities

Personal Skills:

·         Passion to create a great support customer experience

·         Solution oriented

·         Keen attention to detail and focus on data accuracy

·         Demonstrated ability to manage competing tasks efficiently and prioritize workload within a matrixed team environment

·         Team Player

·         Highly developed communications, organizational and interpersonal skills

·         Ability to think analytically and effectively problem solve using creative solutions


Additional Information

BIC is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products, make better decisions, and better serve our customers.  We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, veteran status, disability status, or similar characteristics. All employment is decided on the basis of qualifications, merit, and business need. 

BIC is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any team member at BIC via email, or directly to a BIC team member in any form without a valid written search agreement in place for that position will be deemed the sole property of BIC, and no fee will be paid in the event the candidate is hired by BIC as a result of the referral or through other means.  

Job ID: 743999798308080
Employment Type: Other