About Betterment
Betterment is a leading, technology-driven financial services company that offers investing and retirement solutions for retail investors and investment advisors as well as financial wellness solutions, including a 401(k) for small and medium-sized businesses. Our team is passionate about our mission: making people’s lives better. We’re headquartered in NYC, and offer hybrid NY-based (three days/ week in-office) and select, non-NY-based remote positions.
About the role
The IT team collaborates closely with all staff, and across all technology that Betterment relies on every day, striving to provide best in class service.
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The IT Systems team’s core responsibilities include access management, Systems/SaaSOps, traditional software, hardware, and the office's networking infrastructure at our offices. Additionally, to ensure that Betterment, its customers, and its staff are well-secured and aligned with our regulatory and legal requirements, we work closely with InfoSec/Risk and Security Departments on a continual basis. Knowing that the right tools and automation are a force multiplier for the continued success of a fast-growing business, we are committed to automating as much as possible to make it easier for our staff to support themselves; and are always looking at the latest tech to see how we can incorporate it to improve the business.
We are looking for a skilled and highly motivated IT Systems Engineer to play a critical role in maintaining and optimizing our diverse Software as a Service (SaaS) systems and Mac endpoint fleet. As our fleet grows, we need an individual who will help ensure that our processes and user experience are able to scale through automation and simplified workflows; who desires to deliver integrations, features and updates that are stable, sustainable, and well documented; and who is enthusiastic about improving efficiency. The ideal candidate will possess advanced troubleshooting skills; be capable of providing expert assistance with support escalations; confidently and comfortably administer, modify, and enhance our systems; and eager to deploy new features and improvements.
This role is based out of our NYC office. Below we've reflected the base salary range we would offer for this position. Actual salaries may vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Betterment’s total compensation package for employees.
- New York City: $90,000 - $100,000
We offer a competitive equity package, health, dental and vision benefits, life and AD&D, short-term and long-term disability insurance, EAP, commuter and parking benefits FSA/HSA, and 401(k) with employer match as well as a flexible PTO policy. This job may also be eligible for variable compensation in the form of a company incentive bonus. For jobs based out of our NYC HQ, we require in office attendance Tuesday through Thursday, weekly.
A day in the life
- Serve as a technical resource for the IT Systems/Infrastructure team, and technical partners for our cross-functional collaborators.
- Assist in administration, documentation, maintenance and monitoring of Google Workspace, Okta, Slack, Zoom, Atlassian suite.
- Partner up with other business units on SaaS integrations and their technical projects.
- Act as one of our macOS and Jamf Pro subject matter experts and help maintain our current Jamf Pro infrastructure, as well as architect improvements based on Betterment’s growth and security requirements.
- Identify, propose, develop, evaluate, and implement solutions that solve technical areas of operation while maintaining compliance requirements; delivering stable, and reliable systems and services that improve everyday tasks for Betterment’s workforce.
- Partner with the Security and Risk Teams to maintain our endpoint security baseline and ensure quick response to critical vulnerabilities.
- Using alerts, create or update automations using Okta Workflow or BetterCloud.
- Work on SOC audits to ensure IT is following guidelines and making sure administrators/owners of systems are accounted for.
- Monitor, troubleshoot and resolve incidents related to our SaaS services and applications making configuration changes as required following our Change Management Process.
- Assure hardware, software, and services are provisioned, documented, patched, and otherwise maintained in accordance with organizations policies and procedures.
- Respond to business-critical emergencies both during and after business hours.
- Participate in an on-call rotation, providing exceptional support to the organization outside of regular business hours.
- Attend conferences or classes to further your skills and knowledge.
What we’re looking for
- Minimum 4 years of experience managing SaaS tools and Mac endpoints
- Strong experience managing and supporting MacOS user environments, Okta, Google Workspace, Jamf, Slack Grid, Zoom, Duo or other comparable SaaS technologies
- Deep knowledge of Apple/Mac-specific technologies: system extensions, PPPC, configuration profiles, security context, login / boot process, file system, permissions, SIP, MDM, packaging, etc.
- Proficient in scripting (bash/shell, Python, and/or Ruby), familiar with CI/CD and automated testing tools; and experienced with version control tools such as Git
- Experience with web services, rest APIs, cloud workflow and data integration tools such as BetterCloud, Zappier, SnapLogic, or MuleSoft
- Skilled in confidentially handling sensitive information, effective in both independent and team settings, with strong communication skills and experience in technical documentation development
- General knowledge of AWS, and/or experience with other cloud service providers: GCP, Azure
- General experience with MFA tools such as Duo, Okta Verify
- Nice to haves:
- Jamf 200 or 300 Certification, Bettercloud Certification, and Okta Certified Professional
- Strong Experience managing MFA tools
- Experience operating Meraki network infrastructure
- Experience working with Managed Service Providers
- Experience with some or all the following: Infrastructure as code (terraform, ansible, etc), DevOps, LeanIT and Agile/Kanban
What being at Betterment means for you
We change lives
Join a community of innovators working to transform financial outcomes for real people. Your work will make an impact, always laddering up to our mission: making people's lives better.
We set audacious goals
We set them for the company, our customers, and ourselves—and we won’t stop until we reach them. We don’t just show up; we give our all, then celebrate our wins.
We value all perspectives
When we collaborate, we're at our best. We believe diverse perspectives lead to better outcomes and strive to uphold our supportive and inclusive community.
We invest in you with:
- A competitive suite of benefits, including: medical, dental, and vision insurance; life and AD&D insurance; STD and LTD benefits, including infertility support and World Professional Association for Transgender Health approved benefits; and generous parental leave.
- Flexible paid time off (and encouragement to use it!)
- Meaningful opportunity for community building through our 7 Employee Resource Groups
- Empowerment to own and lead change and affect the business
- Dedicated professional development opportunities
- Complimentary financial advice from our team of CERTIFIED FINANCIAL PLANNERS™️
- Lunch from our in-house chef three days a week at our NYC headquarters
What happens next
We’ll take a few weeks to review all applications. If we’d like to spend more time with you, we’ll reach out to arrange next steps, which will include 3-4 sets of meetings with your future colleagues.
In the interview process, we’ll look to learn more about your skills, experiences, capabilities, and motivators. Many of our questions will be aimed at understanding how you might operate here at Betterment. Depending on the role, we may ask you to complete a case study exercise or technical assessments, as we want to collect a robust set of data points to better inform our decisions.
On average, it takes us around 3-5 weeks to make a hiring decision, depending on your availability and sense of urgency. As a best practice, we aim to interview at least 2-3 final round candidates before making a hiring decision. Please note that, as we usually receive an overwhelming number of applications for open positions, we’re unable to offer individual feedback during the interview process.
We recognize that interviewing for a new role is a big deal. We appreciate you considering Betterment as the next step in your career, and our Recruiting Team is here to support and advocate for you through the interview process!
Please note that Betterment is dedicated to providing accommodations to candidates upon request. If you need accommodations at any point throughout the interview process, please reach out to your recruiter.
Come join us!
We’re an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), sexual orientation, marital status, age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, predisposing genetic characteristic, domestic violence victim status, arrest records, or any other characteristic protected under applicable federal, state or local law.
E-Verify Statement
Betterment participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee’s Form I-9 to confirm work authorization. Please note that we do not use this information to pre-screen job applicants.
E-Verify Notice
E-Verify Notice (Spanish)
Right to Work Notice
Right to Work Notice (Spanish)
CPRA Language - CA Applicants ONLY
We collect and store personal information for the purposes of candidate tracking (for this role and future opportunities). The information you provide in the course of completing your application will be kept for up to 24 months. We use tools provided by third-party service providers but do not share candidate information for any purpose other than for recruiting. To access the data that is collected, request deletion or to make updates to your candidate profile, please email team.hire@betterment.com.