Transaction Management Ops Analyst - Abandoned Property

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

• Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
• Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
• Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units

• Attention to Detail
• Customer and Client Focus
• Oral Communications
• Prioritization
• Problem Solving
• Account Management
• Analytical Thinking
• Coaching
• Written Communications
• Mentoring
• Research
• Result Orientation

• Reconciling assigned omnibus accounts on a weekly basis
• Answering Client calls and email inquiries while processing various assignments
• Communicating (written and verbal) with various branch offices, Clients, and/or state representatives
• Monitoring and processing email requests via an internal Team mailbox
• Conducting research and outreach to reunite abandoned Clients with their assets
• Performing regular account maintenance, including document review, to ensure accuracy
• Facilitating the transfer of assets into and out of abandoned property
• Learning all departmental processes and being cognizant of downstream effects on other areas
• Mitigating risk by identifying and proposing process improvements
• Overtime may be required to support business needs, primarily during the months of September and October

• Must maintain positive and professional attitude in a team-oriented, fast-paced work environment
• Work effectively and efficiently as an individual contributor within a team environment
• Ability to adapt to a changing environment and handle multiple priorities
• Proficiency with Excel (as it is heavily used in this role)
• Possess strong analytical and problem-solving skills
• Be able to read state handbooks to ensure process is meeting all mandatory Escheatment requirements
• Have ability to effectively service/resolve client inquiries
• Excellent writing and analytical skills
• Demonstrate organizational skills and proven attention to detail

• Undergraduate degree preferred or Industry experience equivalent
• Flexibility to perform well in a changing environment as processes evolve
• Proficient with Microsoft Office, Outlook, Word, and Excel
• Ability to prioritize and manage multiple job-related duties, including day-to-day tasks and project work
• Strong understanding of rules and regulations, policies, and standards