Senior Operations Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
TO BE USED FOR GBS INDIA ONLY : To Be used for regulated roles : May manage multiple functions or a single function or specialty area, typically involving service, operations or administrative associates. Directs Team Leaders / Assistant Managers / Managers using established policies and procedures and sets priorities to ensure task completion. Resolves escalated issues and problems. Possesses exceptional leadership, communication and interpersonal skills. May perform a specialist role in a support function performing routine transactions or functional activities. Incumbents would be Graduates / Post Graduates with 96 - 120 months of work experience with at least 12 months experience of handling multiple Team Leaders / Assistant Managers or Managers / significantly large operation or multiple small operations of 100 -150 associates.