PMO Consultant

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

• The PMO consultant will be responsible for reviewing and evaluating various documentation to ensure it adheres to the change management policy and standards.
• This involves gathering information, reviewing documentation, evaluating results, and following up with change practitioner to make adjustments and corrections when needed.
• The quality specialist will be trained on the standards and will be expected to follow a quality assurance script end to end. When defects or issues are identified, the quality specialist will work with the change practitioner to remediate.
• When not certain if documentation meets the standard, the quality specialist should escalate to a subject matter expert for decisioning.
• Ability to communicate across and up the organization. Must be able to work independently and is not afraid to reach out for assistance from a subject matter expert

• Minimum 2+ years of job related experience required .
• Program Management support experience .
• Data quality and accuracy mindset
• Comfortable with a repeated process
• Challenging and escalating when not sure if documentation is in good order
• Good communication skills especially written
• Decisioning and escalation to appropriate subject matter expert when needed
• Ability to adhere to strict deadlines and cut off times (SLA's)
• Time management skills
• Willingness to be flexible with schedule as escalation cases sometime require more focus
• Detail Oriented.

• Technology background
• Change management experience at Bank of America or at a financial institution