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Bank of America

Consumer Product Strategy Manager II - Client Protection

Boston, MA

Job Description:

LOB Job Description & Responsibilities:

This job is responsible for managing a group of team leaders and employees who develop strategies and drive analytics to understand portfolio risk, increase profitability, and optimize operational performance. Key responsibilities include setting strategic priorities for the team, identifying trends, and leading efforts to maximize risk versus return for the business unit. Job expectations include using data and analytics to solve complex problems, coaching and developing employees, and partnering across technology, product, and risk leadership to drive performance.

Our mission is to help our product teams develop amazing products that make our clients' financial lives better AND protect our customers from fraud and scams. If you share that passion and are looking for a high profile, strategic role then we have a great opportunity for you. We are investing in world-class solutions to protect our clients from fraud and we are searching for the right leader to help drive that transformation! We are seeking an experienced fraud leader who can champion the design and development of fraud controls for new products and initiatives. Successful candidates will have deep fraud expertise, creative problem solving, and a digital-first focus. They will also need strong collaboration and influencing skills and leverage those to ensure there is ongoing strategic engagement between the Product organizations and the Client Protection (Fraud) organization.

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As a Fraud Strategic Enablement leader, you will:

- Partner with Product leaders and experts to understand the strategic goals of the product teams

- Drive partnership and collaboration between the fraud organization and product leaders

- Develop routines to stay informed of ongoing and emerging fraud trends within Bank of America and the industry

- Lead the fraud risk and impact assessment of new products, initiatives, and functionality

- Design end to end fraud defense/controls for new consume and small business banking products

- Act as the Fraud Risk Champion and approve the fraud controls for major new initiatives and processes

- Ensure the business is protected, customer experience is optimized and Client Protection's (Fraud) readiness

Required Skills:

  • Analytical Thinking
  • Business Analytics
  • Data Mining
  • Fraud Management
  • Business Process Analysis
  • Critical Thinking
  • Influence
  • Relationship Building
  • Strategy Planning and Development
  • Business Case Analysis
  • Proven track record of being able to drive projects from idea to execution
  • Strong strategic thinking and problem solving skills (ability to frame a complex problem, evaluate options, and develop a plan to address
  • Ability to work across organizational lines to drive results
  • Ability to influence effectively at executive levels
  • Prior experience in developing policy and/or technology requirements for initiatives
  • Bachelor's Degree

Desired Skills:

- Prior experience in Fraud Strategies, Digital Risk, Authentication, New Acct Openings, or other related risk fields

- Experience in Six Sigma, Lean, Agile, JIRA

- Prior experience leading strategy or initiative development in a digital context (product development, etc.)

- Prior consulting experience

1st shift (United States of America)

Hours Per Week:

Client-provided location(s): Boston, MA, USA; Phoenix, AZ, USA; New York, NY, USA; Charlotte, NC, USA; Richmond, VA, USA; Chicago, IL, USA; Jacksonville, FL, USA; Plano, TX, USA; Newark, DE, USA; Belfast, ME 04915, USA
Job ID: BankOfAmerica-JR-24005915
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • FSA
    • HSA
    • On-Site Gym
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
  • Parental Benefits

    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave
  • Vacation and Time Off

    • Leave of Absence
    • Personal/Sick Days
    • Paid Holidays
    • Paid Vacation
    • Sabbatical
  • Financial and Retirement

    • Performance Bonus
    • Company Equity
    • 401(K) With Company Matching
  • Professional Development

    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Lunch and Learns
    • Tuition Reimbursement
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program