Business Analyst

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

Responsible for capturing and refining business and/or system requirements (based on specialization). Works with stakeholders to understand their needs, analyze problems, and capture their requirements, and then working closely with the Development Team to refine the requirement into specifications that can be executed by the team. Possess a working knowledge of the business and/or technical domain based on their specialization. Leverages experience and understanding of stakeholder needs to help create a solution, envisions the solution to solve a problem (manual or through software). Performs Cost/Benefit Analysis to align the technology to business strategy. Gathers & catalogs functional, non-functional, and technical requirements for stakeholder requests. Determines the impact of modifications and enhancements on the application. Acts as the product(s) subject matter expert to support scope and requirement decisions. Ensures changes to the application are compliant with bank standards and policies. Assists users and development team with application testing and troubleshooting, and may help configure test solutions to validate functional and system needs. Identifies, document and troubleshoot application related problems. Documents process, procedures and workflows associated with applications. Leads or participate in continuous improvement efforts; Building expertise in creating, analyzing, and improving processes. Creates, maintains and presents training materials for end-users. Individual contributor.

LOB Specific Job Description

Position Summary

The Fraud Technology team is looking for a mid to senior level Business Analyst. Requirements include 4-8 years of experience (preferably in the financial industry), with a minimum of 3 years of experience with the agile methodology. As a Business Analyst you will work closely with business and technology partners to deliver solutions. Candidates must possess advanced problem solving skills, the willingness to learn and ability to effectively and concisely communicate verbally and in written/presentation format. Having a solid grasp on what it takes to deliver technical solution to resolve business needs is a must. The candidate will be working in a supportive and transparent team environment, while having the ability to research and resolve issues independently. Candidates must have good communication skills and the ability to engage and influence teams across technology and the business.

Primary Skill

• Jira

• 8

• 4-8 years experience as a business analyst, QA/UAT lead, scrum master, or project manager.
• Experience working on a team with the Agile Methodology is a must have.
• Requirements gathering into Business Requirements Documents, wireframes, epic and story writing, flow diagrams, data mapping, test plans, use cases and scenarios.
• Experience with tools such as JIRA, SharePoint, WIKI, ALM for requirements and SDLC, knowledge sharing and documentation of requirements, and issue tracking.

• Financial Services / Banking industry experience a plus.
• Fraud Detection, Prevention, Servicing, and/or claims experience a plus.