Analyst 1 - Apps Prog
This job is no longer available.
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
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Job Description:Individual will be responsible for handling Incident Management, Lead Technical conference calls for the incident and taking complete ownership of any issues that comes in Consumer & Wealth environment. The individual should have good knowledge in Monitoring tools and should have good understanding of Dot Net, Java Websphere, Internet Information Server (IIS), JVMs
Responsibilities:
Provide L2 Production support for Digital Banking (Consumer & Wealth) Online applications. Troubleshoot application integration/infrastructure issues in an enterprise-wide Windows & Linux environment.
Lead Triage calls and update Incident tools and communicate it to Senior Management.
- Initial level investigation of any new issue in the environment using logs and monitoring tools (Splunk, Dynatrace etc...)
- Lead from front in order manage production outage (Incident / Problem Management) and ensure proper communications are sent out in time
- This is an individual contributor role, fully competent to work for online outages
- End-to-end responsibility of any Client facing issue in Consumer & GWIM Online space.
- Proactively identifying areas of improvements and drive until closure.
- Understanding of Incident and Problem Management processes.
- Responsible for involving the various teams in issue bridge line, sending the timely communication updates to concerned stakeholders.
Requirements
- Education - UG/PG Degree, Good in communication
- Certifications If Any
- Experience Range - 3-5 years
- Mandatory skills -. Incident Management, ITIL, IIS knowledge, Monitoring/Application Support
- Desired skills-
- Basic knowledge of .NET/Java, Basic knowledge on Infrastructure
- Excellent communication skills is essential.
- Knowledge in Remedy tool, log analysis is added advantage.
- Soft skills: Strong oral and written communications. Ability to effectively communicate within a multi-disciplined team, often across various locations and time zones.
Work Timings - 14/7 support including Weekends. Rotational shift every week.
Perks and Benefits
Health and Wellness
- FSA
- HSA
- On-Site Gym
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
Parental Benefits
- Non-Birth Parent or Paternity Leave
- Birth Parent or Maternity Leave
Work Flexibility
Office Life and Perks
Vacation and Time Off
- Leave of Absence
- Personal/Sick Days
- Paid Holidays
- Paid Vacation
- Sabbatical
Financial and Retirement
- Performance Bonus
- Company Equity
- 401(K) With Company Matching
Professional Development
- Promote From Within
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Tuition Reimbursement
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program