Logistics Support Coordinator (Contract) - Manila, PH

Company Description

Balsam Brands is a global eCommerce retailer with roots in holiday and home décor. Our flagship brand is Balsam Hill™, the world’s leading retailer of artificial Christmas trees and holiday décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have an impact in a people-first company that values relationship-building, authenticity, and doing the right thing. We have steadily growing teams in Boise, the Bay Area, Canada, Ireland, and the Philippines. 

The company's mission is to create joy together. We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our communities. When you join Balsam Brands, you’ll find a culture of caring people doing challenging work while building a welcoming workplace.

• Balsam Brands on LinkedIn: http://www.linkedin.com/company/balsam-brands/
• Balsam Brands on Instagram: https://www.instagram.com/balsam_brands/
• Balsam Brands in Forbes: https://bit.ly/balsambrandsforbes

At Balsam Brands, we like to think of our people-first culture as more than just a tagline. It's the heart of our company. In fact, our Philippine ROHQ being recognized as one of the Philippines' Best Work Places by the prestigious Great Place To Work organization is a testament to this. 

We know that you need to feel comfortable in your work environment, so we make sure that everyone in the team is supported and cared for. Team Manila has been working from home since 2010, with occasional in-person meet-ups and events to help build relationships and foster camaraderie. 

Team Manila represents nearly every function in the company—from Marketing to Operations and everything in between. Everyone gets to enjoy company-issued laptops and full employee benefits, including HMO coverage, mental health support, paid time off, 13th-month pay, and many more. The company trips, wellness benefits, and other perks are just the cherry on top of our permanent work-from-home setup.

• Balsam International on Facebook: https://www.facebook.com/BalsamInternationalPH
• Balsam International on LinkedIn: https://www.linkedin.com/company/balsam-international-unlimited

At Balsam International, we strive to build a diverse, equitable, and inclusive team to fulfill our purpose to create joy together. Balsam International is proud to be an equal opportunity employer. We encourage people from all backgrounds, ages, abilities, and experiences to apply. We do not discriminate on the basis of race, ethnicity, religion, national origin, citizenship, marital or family status, disability, sexual orientation, gender identity or expression, pregnancy or caregiver status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Job Description

We’re looking for a contractual Logistics Support Coordinator to help manage inbound shipments and warehouse documentation during this peak season. You’ll prep files, track container arrivals, follow up with warehouse partners, and keep our logistics records accurate and up-to-date. If you’ve worked with 3PLs, handled shipping data, or enjoy keeping things organized behind the scenes, this role could be for you. You’ll work closely with our Ops team to keep inventory flowing, and your attention to detail will really matter.

What you'll be doing:

Inbound Shipments

1. Prepares packing lists and other inbound-related documentation, ensuring timely system uploads and prompt distribution to warehouses.  

2. Monitors, tracks, and inputs data into logistics systems to support accurate and efficient inbound operations.

Inbound Receipts

1. Assists in monitoring container arrivals at warehouses, sends regular follow-ups, and ensures prompt entry of receipts into the system. 

2. Tracks performance metrics of inbound shipments at the warehouses to achieve budget compliance. 

Team and Cross-Functional Operational Support

1. Supports Operations and collaborates with vendors and cross-functional teams on tasks and projects related to inbound activities.

Other Duties and Responsibilities

1. Performs other duties that may be assigned from time to time.

What you bring to the table:

• Minimum of one (1) to three (3) years of experience in logistics, shipping, or supply chain support, including working with third-party logistics (3PL) providers. 

• Familiarity with logistics software or similar ERP systems and Microsoft Excel  

• Strong attention to detail and accuracy in documentation 

• Ability to work independently and collaboratively in a team-oriented environment 

• Must be willing to work a graveyard shift (night shift) as needed. 

Location: The Logistics Support Coordinator (Contract) position is a remote contractual position for Balsam International Unlimited Philippine ROHQ in Manila. Team members in the Philippines are located within Metro Manila, Bataan, Batangas, Bulacan, Cavite, Laguna, Pampanga, Rizal, and Tarlac areas only. 

Our must-haves:

• Applications of past seasonal hires who relocated outside of our allowed areas will be evaluated based on their current location and performance during their time in Balsam.  

• Must not have any planned trips or long vacations between August 2025 and January 2026, especially during the holidays. 

• Must not have other work/employment commitments between August 2025 and January 2026. 

• Must have a dedicated, functional laptop/desktop that meets the following specifications: 

  • For Windows users:  

    • OS Windows 7—64 bit or higher  

    • Processor: Intel or AMD Dual Core with 2.0 GHZ up, Intel Core i3 or better  

    • Working MS Office 365 or any version  

    • RAM/Memory: 4GB or higher  

    • Storage: 128 SSD or 250GB HDD or higher  

  • For Mac users:  

    • Processor: Intel Core i3/i5/M series  

    • Updated Mac OS  

    • Working MS Office 365 or Apple built-in apps  

    • Memory: 4GB or higher  

    • Storage: 128GB or higher for SSD, 250GB+ for HDD  

• Must have a fast, reliable DSL, Fiber, or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 50MBPS. Proof of subscription will be required. 

• Must have contingency plans in the event of any power outages, connection disruptions, or related circumstances. 

• Must be willing and able to work on a flexible schedule depending on the business needs. Shift adjustment requests will not be accommodated. 

Note: An online assessment will also be part of the recruitment process. 

Status: This is a contractual, home-based job that requires a scheduled eight (8) hours of full-time, dedicated work daily, five days a week. Given the role’s contractual nature, there will be no benefits. Paid overtime may be required. If performance is up to standard, the contract will be effective from August 2025 to December 2025. Note that the contract may be shortened or extended depending on the needs of the business.

Hardware Provision: Company-issued Laptop will not be provided.

Additional Information

All your information will be kept confidential according to EEO guidelines.