Volunteer Coordinator

The Volunteer Services Coordinator helps drive forward VE's mission to produce world class events that inspire, empower, and celebrate every participant. VE produces world class events with a hometown feel and this role ensures that each event provides an unparalleled participant and volunteer experience.

The Volunteer Coordinator will be responsible for recruiting, managing, and developing relationships with volunteers for the Ventures Endurance portfolio, which includes 38+ events comprised of marathons, cycling events, themed runs and more. This will involve working closely with all key departments within the organization, including event operations and marketing. Competitive applicants will have extensive experience working live athletic events and managing large groups of personnel.

• Manage all volunteer recruitment for assigned events, from the time the event is established through event close out, acting as the point of contact for volunteer communications. Handles up to 20 events annually
• Act as liaison between departments to identify volunteer needs for events, including expos, packet pick-ups, and race day activities. Collaborate with the operations team to ensure the efficient use of volunteers at events.
• Create, maintain, develop and adapt outreach databases and strategies to solicit volunteers from the community. Manage and maintain all volunteer records.
• Provide operations teams with regular updates on volunteer recruitment progress, and proactively solve any volunteer recruitment challenges.
• Handle volunteer inquiries, confirmations and reminders via telephone and email. Answer questions and communicate volunteer registration deadlines, assignment details, and logistical information.
• Manage the volunteer check-in/out process, onsite training, and deployment of volunteers and supplies at assigned events. Work efficiently and nimbly to ensure all areas of event are fully supported.
• Provide world-class customer service and ensure an enjoyable onsite experience for all volunteers and partners.
• Coordinate and manage all volunteer donations during post event close out
• Develop, nurture and grow relationships with volunteer individuals and groups.
• Work closely with event leaders to cultivate relationships with official charity partners and help support their mission and fundraising efforts, through both pre-event communications and on-site support.
• Lift up to 35 lbs. while onsite at events
• Travel obligations ~30% throughout the year

• Must exemplify all 7 core values outlined above
• 1-2 years race or event experience preferred
• Proven attention to detail with ability to multitask and meet deadlines
• Ability to hold oneself accountable and an aptitude for prioritizing multiple projects
• Exceptional verbal and written communication skills
• Strong analytical mindset and approach to managing projects and problem solving
• Ability to forge interdepartmental relationships and build a strong team atmosphere
• Proven leadership and management abilities