Sr. Technical Account Manager
4 days ago• Bangalore, India
Job Requisition ID #
25WD90353
Position Overview
Autodesk Customer Success is looking for highly motivated technical experts to help our customers optimize their product investment and achieve measurable business outcomes. We are looking for professionals with Architectural, Civil and Construction Engineering experience, supporting a broad range of technologies in large-scale enterprise environments. This person will work closely with medium and large enterprise customers worldwide.
You will join the Technical Adoption and Success group within the Customer Technical Success team- a team that values professional development and rewards high performance.
The Technical Account Management group own customer support experience and is responsible for ensuring customer technical success, driving growth and customer delight.
Responsibilities:
- Establish and maintain working relationships with customers as technical advisor, activities including Customer interactions, internal alignment with Customer Success Manager and adoption specialist in executing activities in customer success plans and ensuring best in class Customer Technical Success experience
- Priority handling and escalation of critical issues and monitoring of service level compliance
- Technical assistance and recommendations for Enterprise Customers based on data analytics
- Taking a problem management approach, find opportunities for improvement initiatives
- Partner with customer's IT and design groups to ensure successful and efficient installation, licensing, and performance of Autodesk cloud and desktop applications
- Manage delivery of coaching sessions from the customer success plan to increase adoption and customer success Plan
- Delivering proactive customer engagement through regular support case reviews, assessment of software performance, and alignment of technical insights with customer objectives
- Responsible for key event management
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Minimum Qualifications:
- Bachelor's degree or equivalent experience in Architectural, Civil or Construction engineering
- Minimum 5 years' experience in using or supporting Autodesk AECO products and cloud services for large enterprise clients in a professional services role
- Strong troubleshooting and analytical skills
- Expert knowledge of Autodesk Revit, Autodesk Construction Cloud in a production Environment
- Comprehensive knowledge in BIM workflows and data exchange
- Experience in delivering on presentations, remote webinars, knowledgebase articles and individual training content
- Experience working and troubleshooting in enterprise environment
- Able to manage several projects at a time, setting the right priorities
- Strong communicator in English
Desired Skills:
- Strong communicator and able to build relationships at all levels, taking initiative
- Ability to present technical information to a live or virtual audience
- Technical consulting experience and/or technical project delivery experience with large, demanding clients
- Experience in Dynamo, Autodesk Platform Services is a plus
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Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
Client-provided location(s): Bangalore, India
Job ID: autodesk-25WD90353
Employment Type: FULL_TIME
Posted: 2025-07-24T12:05:12
Perks and Benefits
Health and Wellness
- Long-Term Disability
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Fitness Subsidies
- FSA
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Health Reimbursement Account
- On-Site Gym
- Pet Insurance
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
- Non-Birth Parent or Paternity Leave
- Birth Parent or Maternity Leave
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
- Work-From-Home Stipend
Office Life and Perks
- Some Meals Provided
- Commuter Benefits Program
- Casual Dress
- Pet-friendly Office
- Happy Hours
- Snacks
- Company Outings
Vacation and Time Off
- Personal/Sick Days
- Paid Holidays
- Unlimited Paid Time Off
- Leave of Absence
- Paid Vacation
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- Relocation Assistance
- Performance Bonus
- Stock Purchase Program
- Company Equity
- 401(K) With Company Matching
Professional Development
- Shadowing Opportunities
- Access to Online Courses
- Promote From Within
- Learning and Development Stipend
- Lunch and Learns
- Tuition Reimbursement
- Mentor Program
- Internship Program
- Leadership Training Program
- Professional Coaching
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
- Woman founded/led
- Black founded/led
- BIPOC founded/led
- Latinx founded/led
- Asian founded/led
- LGBTQ+ founded/led
- Veteran founded/led