Senior Manager - Technology Delivery Office

Job Requisition ID #

25WD88989

As the Sr. Manager, Technology Delivery Office, you'll lead the day-to-day execution and successful delivery of high-impact technology programs. Your role is critical in ensuring these programs are initiated, managed, and completed efficiently, adhering to defined methodologies and standards. This includes the successful implementation of major packaged applications like Salesforce, SAP, and eCommerce platforms, as well as the development and delivery of custom homegrown applications.

You will play a vital part in translating strategic objectives into actionable program plans, proactively mitigating risks, and fostering an environment of accountability and high performance across all delivery teams. A key part of your role involves leading and managing a team of Principal Program Managers and Technical Program Managers, each of whom is responsible for running their own set of programs and ensuring their successful delivery. You will guide your team's professional growth and ensure deep technical understanding and effective execution across our diverse technology landscape.

As the Sr. Manager, you will be instrumental in:

• Driving Delivery of a portfolio of programs: Oversee the successful end-to-end delivery of a portfolio of technology programs, ensuring they are delivered on time, within scope, and on budget. You'll ensure adherence to defined project and program methodologies, standards, and best practices across all initiatives under your purview.
• Ensuring Strategic Alignment and Objectives: Work closely with business leadership and project teams to ensure all programs meet established business objectives and that proposed solutions align with architectural standards and long-term technology strategies.
• Technical Solution Oversight: Partner with architecture and engineering teams to understand technical designs, implications, and dependencies, ensuring robust and scalable solutions. Guide your program managers to effectively manage the technical complexities inherent in both packaged application implementations and custom development projects.
• Proactive Risk and Issue Management: Identify potential program risks, dependencies, and issues early in the lifecycle. Develop and implement comprehensive mitigation strategies, collaborating with cross-functional teams to resolve impediments swiftly. You will act as the first point of escalation for daily delivery challenges within the technology portfolio.
• Team Leadership and Development: You will empower them to effectively run their respective programs, ensuring they are equipped to meet delivery commitments. Foster their professional development, ensure high performance and technical acumen within your team, and cultivate strong ownership and accountability for successful program delivery.
• Progress Tracking and Reporting: Closely track the progress of all programs under your management, providing regular and accurate status reports to leadership and relevant stakeholders. Proactively identify and resolve issues that may cause delays across the portfolio.
• Optimizing Resource Utilization: Assist in optimizing resource allocation and managing execution timelines for your assigned programs and those managed by your team.
• Quality Assurance: Ensure all program deliverables meet established quality standards and are thoroughly tested before deployment.
• Process Enhancement: Identify opportunities for continuous improvement in project delivery processes and methodologies, contributing to the overall effectiveness of the Technology Delivery Office.

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• Demonstrated technical depth and hands-on experience in the successful implementation of major packaged applications (e.g., Salesforce, SAP, large-scale eCommerce platforms) OR extensive experience in the development and delivery of complex homegrown/custom software applications.
• 10+ years of progressive experience in project and program management, with at least 5-7 years in delivery leadership role within a technology environment.
• Proven experience leading and managing a team of program or project managers.
• Proven track record of successfully delivering complex technology projects and programs on time, within scope, and on budget.
• Strong understanding of various project management methodologies (e.g., Agile, Waterfall, Hybrid) and experience applying them effectively.
• Excellent leadership, communication, and interpersonal skills with the ability to influence and motivate cross-functional teams.
• Demonstrated ability to manage multiple programs simultaneously and prioritize effectively in a fast-paced environment.
• Strong analytical and problem-solving skills, with a keen eye for detail.
• Experience with project management software and tools (e.g., Jira, Asana, Microsoft Project).
• PMP, CSM, or other relevant project management certifications preferred.
• Experience working closely with architecture and business stakeholders.

• Experience in Technology industry.
• Master's degree in a relevant field.