Digital & eCommerce Specialist

CO Salary Range: USD 86,500.00 - 149,270.00 per year

Job Requisition ID #

24WD78215

Position Overview

As a Digital eCommerce Specialist for our fast-expanding direct to customer business, you will help us improve digital self-service for Autodesk. You'll be at the forefront of our digital transformation, and build trust and long-term loyalty across the digital journey for our customers. You'll coordinate with multiple stakeholders and departments to improve best-in-class relevant and measurable experiences for our current and future customers across multiple customer segments and personas. Collaborating globally, you'll help improve site engagement, site conversion rates and overall customer satisfaction.

Reporting to the Sr. Manager, Digital eCommerce, this role offers an exciting opportunity for individuals experienced in communication and website content strategy, comfortable with data, and passionate about advancing business and customer experiences. This is a hybrid role.

Responsibilities

• Optimize content and user journeys to ensure customers are finding the information they need in the moment they need it
• Provide insights and recommendations on website functionality improvements to facilitate product discovery and enhance user experience.
• Partner with other go-to-market teams to identify and address customer pain points during the digital customer journey and purchasing process
• Collaborate with the product engineering and marketing teams to ensure that our website features high-quality, engaging, and informative product content that enhances the customer experience.
• Create and maintain content schedule and merchandising for .com users that is in consideration of go-to-market objectives and track updates across customer-facing touchpoints, including localization efforts
• Work closely with teams delivering digital website optimization capabilities, contributing to their design, execution, and testing
• Create and deliver reports assessing our performance impact across different regions and categories, aligning tactical activities with business objectives and customer needs
• Identify and collaborate with multiple internal teams to ensure a shared understanding of project charters, interdependencies, and customer and business impact

Minimum Qualifications

• 3+ years of experience in marketing, operations, or project management in a B2B, ecommerce or SaaS company
• Project management abilities demonstrating commitment to project completion
• Proficiency in Microsoft Word, PowerPoint, and familiarity with collaboration tools like Zoom, Slack, Microsoft Teams, Asana, Mural
• Experience using Analytics tools for website properties like Adobe Analytics, Google Analytics, Google Search Console and SEM Rush Experience with global teams, matrixed organizations or the technology industry is advantageous but not mandatory
• Ability to work independently while excelling in collaborative environments

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Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $86,500 and $149,270. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

Client-provided location(s): Denver, CO

Job ID: autodesk-24WD78215

Employment Type: FULL_TIME

Posted: 2024-05-25T12:16:40