At Audible, we believe stories have the power to transform lives. It's why we work with some of the world's leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.
ABOUT THIS ROLE
As a Working Student on the Customer Care Operations team, you'll be working closely together with our Frontline Operations Team, Back Office Team and our Vendor Partners around the world. You will be part of a highly motivated team in which having fun is just as important as helping our Partners in their daily tasks.
As a Working Student, Customer Care Operations you will...
Want more jobs like this?
Get Business Operations jobs in Berlin, Germany delivered to your inbox every week.
- Answer customer support emails and general customer enquiries
- Organize paper work and customer letters
- Work together with stakeholders inside and outside of Customer Care to solve customer enquiries
- Have the opportunity to implement and improve Customer Care back office processes to elevate our Customer Service experience
ABOUT AUDIBLE
Audible is the leading producer and provider of audio storytelling. We spark listeners' imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. Our Hub+Home hybrid workplace model gives employees the flexibility between gathering in a common office space (work from hub) and remote work (work from home). For more information, please visit adbl.co/hybrid.
We are open to hiring candidates to work out of one of the following locations:
Berlin, BE, DEU
Basic Qualifications
- Fluent in German and English
- Currently a student enrolled in a full-time degree at a state accredited university in Berlin or Brandenburg
Preferred Qualifications
- A "can do attitude": flexible, proactive, and positive
- Good organizational skills and drive to get things done
- Proven customer support experience or experience as a Client Service Representative or Back Office Coordinator
- Self-motivated with a sense of urgency
OUR OFFER
- Student position for 20h per week
- Compensated with 15.87€ per hour
- Contribution on the long-run (ideally 1 to 2 years) as a fully-fledged team member
- Exciting opportunity to participate in the growth of a global digital audiobook provider
- International work environment in a beautiful Berlin Mitte location
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
m/w/d