At Audible, we believe stories have the power to transform lives. It's why we work with some of the world's leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.
ABOUT THIS ROLE
The Audible Marketing Operations team (MOPS) is a centralized global team responsible for executing CRM and promotional campaigns.
The Audible Marketing Operations team is looking for a Specialist, Promotions QA to assist the Global Promotions Team manage the end-to-end QA for promotions to ensure each eligible customer has a good experience. In this role you will have the opportunity to work with marketers to shape customer-focused programs designed to deepen member relationships and enhance our acquisition efforts.
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This position is a 12 month fixed-term contract.
As a Specialist, Promotions QA, you will...
- Test UX/CX flows for promotional campaigns developed by marketing teams to ensure a frictionless customer experience
- Troubleshoot promotional issues as the first-line of support (triage) and serve as a liaison between customer service and related stakeholder teams, ensuring effective communication and problem resolution throughout the process
- Collaborate with marketing, business, and technical teams to collect requirements and then turn them into concrete test cases with corresponding documentation
- Create detailed UAT documentation
- Take ownership of moving campaigns to completion from QA phase on JIRA, ensuring seamless coordination from initiation to completion
- Create in-depth bug tickets and change requests for our development teams in Newark and India, as well as local marketing colleagues to make fixes based on issues found during QA
- Report issues and bugs in a detailed and timely manner, working closely with various international development teams and local stakeholders to ensure swift resolution
- Validate the functionality of new feature sand product launches, working closely with our local Program Management team
- Work alongside other marketing operations team members to test customer experiences that start with or include email and push notifications as traffic drivers
ABOUT AUDIBLE
Audible is the leading producer and provider of audio storytelling. We spark listeners' imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. Our Hub+Home hybrid workplace model gives employees the flexibility between gathering in a common office space (work from hub) and remote work (work from home). For more information, please visit adbl.co/hybrid.
We are open to hiring candidates to work out of one of the following locations:
Berlin, BE, DEU
Basic Qualifications
- 3+ years of experience in marketing or related technical roles involving support of outbound (email/push), website, and in-app campaigns
- Experience working directly with business stakeholders and technology teams on requirements gathering
- Technically capable with excellent verbal and written communication skills
- Experience working in Jira or similar project/workflow management software
- Bachelor's degree in Business, Marketing or a related field of study
Preferred Qualifications
- E-commerce experience (including prior experience with membership- or subscription-based businesses in a B2B or B2C industry
- Familiarity with SQL queries and experience working with databases in a business environment with large-scale, complex datasets
- Experience with Tableau or other data visualization and reporting tools
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
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