Service Now Developer-Senior (Government)

Job Description:

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission.

Our National Security Team supports the intelligence community, providing, operating, and assuring critical voice, video and collaboration services for the full spectrum of operations.

AT&T has an opening for aServiceNow Developer to support the Program Management Team in the development and establishment of performance metrics.

• Seeking a skilled ServiceNow Sr. Developer / Admin to configure the existing ServiceNow platform to improve IT and Business processes.
• Collaborate on the integration of CMDB and 3rd party tool APIs and Service Graph Connectors with the ServiceNow platform.
• Create and maintain Forms, Reports, Views, Workflows, Groups and Roles.
• Coordinate application and platform upgrades.
• Assists with creation and cataloging of business process flows.
• Work with the ServiceNow development team to implement solutions-based business needs and strategies.
• Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs.
• Work with the training officer to develop supporting documentation to help others use the platform effectively.
• Identify trends and find patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performance.
• Create models using ServiceNow, Splunk PowerBi, NNMi, SNMP traps to ITOM, SQL queries and scripting to summarize understanding of how data relates to underlying network performance.
• Interact with the customer regarding Systems Engineering technical considerations and for associated problems, issues, or conflicts.
• Focus on the Improvement of Service quality, SLA Measurement & Reporting, and Root Cause Analysis.
• Work to be performed in Herndon, VA.

• ServiceNow Certified Developer or Admin.
• Recent experience in a data centric operations environment utilizing commercial tools to provide actionable insights and situational awareness.
• Configuration management database (CMDB) experience

• Experience with network monitoring,network performance, and network health and integrating with the ServiceNow platform.
• Background in data science / data modeling.

• Joining our team comes with amazing perks and benefits:
  
• Medical/Dental/Vision coverage
  
• 401(k) plan
  
• Tuition reimbursement program
  
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
  
• Paid Parental Leave
  
• Paid Caregiver Leave
  
• Additional sick leave beyond what state and local law require may be available but is unprotected • Adoption Reimbursement
  
• Disability Benefits (short term and long term)
  
• Life and Accidental Death Insurance
  
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  
• Employee Assistance Programs (EAP)
  
• Extensive employee wellness programs
  
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone