Workplace Experience Manager (Individual contributor)- BLR

Working at Atlassian

Atlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

• Understands and focus on getting the right sh@t done by asking questions, understanding issues and seeking support from manager.
• Identify "trade-offs" to reach the best outcome for our customers
• Act as a role model and leader for change in your office and region
• Act as point of escalation for in-office experience-related issues.
• Budget custodian of relevant cost centres, local financial problem-solving.
• Reviews, investigates and takes action on budget variances
• Use a 'show not tell' approach to the transformation of our services, products and processes
• Applies the principles of supplier performance Management
• Action plans that ensure our offices meet business targets for cost, occupancy and connection
• Actively promote connection programs, maximizing connection for our customers by helping them build their internal networks.
• Provide a site-level lens and context to all our products.
• Current Products: Presents ideas in writing for experiments to increase impact to customers to current product portfolio (RCG's, Office Gatherings etc)
  
  New Idea Generation: Presents new product ideas in writing to leadership to enhance/increase product portfolio. Run sprints to deliver against new product ideas.
• Delivery of New Hire onboarding sessions and contributing to process improvement projects, feedback
• Oversee Site Compliances - Setting goals around site compliance is essential for maintaining safety, legal adherence, and operational efficiency.

A minimum of a Bachelor's degree is required, along with 8-10 years of experience in managing Workplace Experience and Facility Management (FM) services within the corporate sector, ideally in organizations with an employee count of 800-1000.Candidates should be proficient in Microsoft Office tools and tech savvy. A background in hospitality, events, tech industry operations, or customer experience is preferred.Key qualifications include:

• Excellent written and verbal communication skills.
• Operational understanding of facility management services and solutions.
• Strong project management abilities to plan, execute, and monitor workplace experience initiatives, ensuring timely delivery within budget constraints.
• Skills in vendor partner management and demonstrated experience in account development.
• Proficiency in managing service providers, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs).
• Experience in overseeing vendor and site compliance.
• Ability to create mechanisms and tools that promote operational excellence.
• Strong data analysis skills, with the capability to collect, analyze, and interpret data related to employee engagement, workplace utilization, and performance metrics to inform decision-making and strategy development.
• Skills in budgeting, forecasting, and financial management to effectively allocate resources for workplace experience initiatives and manage expenses.
• A solid understanding of outsourcing processes.
• Excellent people relationship management and interpersonal skills.
• Experience in employee onboarding programs is preferred.
• Strong knowledge of corporate Food & Beverage (F&B) operations.
• Familiarity with Atlassian tools is a plus.

Our perks & benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefitsto learn more.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.

Client-provided location(s): Bangalore, India

Job ID: Atlassian-16302

Employment Type: FULL_TIME

Posted: 2025-01-30T00:19:58