Manager, RCM Transformation
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Position Summary: The RCM Transformation Manager plays a key role in optimizing and modernizing revenue cycle performance across the organization. This role focuses on supporting key initiatives and projects to enable automation, process re-engineering and cross-functional collaboration resulting in RCM efficiency, quality, and financial performance. This role will support the VP, Transformation Office to translate transformation initiatives and outcomes into executive level, RCM leadership and customer facing materials and documentation. In addition to supporting the development of customer facing materials and documentation, this role is expected to support key internal and external communication forums by partnering with stakeholders to produce expected deliverables. This role is expected to interface with RCM leaders, Product Lines, Customer Service, BPO Operations, AHI and other internal stakeholders across the organization to drive scalable transformation across the revenue cycle.
Essential Functions (Duties and Responsibilities):
Responsibilities may include, but are not limited to:
- In partnership with the VP and key leaders within Business Transformation and Operations, the manager will help identify business challenges/problem areas and support projects and solutions
- Support delivery of strategic operations engagements with internal stakeholders, including developing project plans and supporting critical program management
- Support operations of the Transformation office including project tracking, meeting management, regular communications/updates, and project follow-through
- Build effective relationships with key stakeholders, peers, and athenistas across various levels and departments to execute on needed deliverables
- Generate PowerPoint and Excel deliverables, communicate status of deliverables and present information to various stakeholders and cross-functional teams, including executive leadership, RCM leadership and customer facing teams.
- Support ad-hoc projects as needed
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Education & Critical Competencies
- Bachelor of Arts, Science, or Business
- 2-5 years of professional experience in consulting, strategy, operations, or healthcare business offices
- Track record of successfully driving complex, cross-team initiatives
- Creativity and forward-thinking mind-set
- Strong analytical and problem-solving capabilities
- Exceptional organizational, presentation and communication skills
- Ability to deliver high quality staff work and work in areas of ambiguity
- Experience in fast-paced, high-growth technology environments
- Strong understanding of athenahealth’s business and the healthcare industry
- Direct healthcare experience is a plus, with providers, payers, service providers, or health tech companies
- Demonstrated skills with Microsoft Office Suite, specifically Excel, Word, and PowerPoint
- Project management skills including planning and execution
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion