Sales Operations Manager

CO Salary Range: USD 100,400.00 - 125,000.00 per year

Position:
Sales Operations Manager

Job Description:

Arrow Electronics currently has an exciting opportunity for TEN Sales Operations Managers! Arrow is a Fortune 133 company, globally headquartered in Denver, CO, with employees worldwide. Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. We serve as a supply channel partner for over 100,000 original equipment manufacturers, contract manufacturers, and commercial customers through a global network.

What You'll Be Doing:

• Serves as team lead for offshore support team including training on account support detail and internal alignment of daily tasks.
• Coordination of numerous project managers to maintain overall OTD, timelines and schedules- remove barriers to success.
• Serve as the cross-functional single point of contact internally & externally for recurring NPI & support service's needs; leads complex cross-functional global projects to support short / long-term improvements.
• Accountable to overall health of relationship from both customer and Arrow perspective; manages, monitors daily and can report out if given notice: open orders, forecast, NPI dates. Leads stakeholder management sessions and keeps management abreast of potential issues.
• Develop strong and trusted relationships with customers through providing timely responses to all customer-driven performance inquiries.
• Work with business team in contract renewals, extensions, and scope change activities
• Develop, implement, and manage customer success strategies to identify and resolve operational / services matters, working cross-functionally to drive improvements.
• Drive improved profitability by monitoring financial metrics (inventory, margin, etc) and provide improvement suggestions and implementation plans.
• Execute lessons-learned on customer engagements to ensure issues are fixed and provide feedback across organizational lines to help reduce escalations and improve process / service delivery.
• Leads a strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones.
• Key speaker and organizer of QBRs as we steer to short and long-term improvement.

• PM reports directly to Operations and is 100% salary with bonus structure tied to Operational KPIs (TBD)
• Key customer interface - needs to have all the communication "soft skills" and be comfortable to present at all levels.
• Ability and willingness to deliver bad news and have a solution to improve.
• Empowered with internal authority across the org, acts as a leader of a team representing their customer accounts.
• Ability to independently self-manage without extra management involvement or oversight.
• Proactive approach to account management with an emphasis on automation.
• Exemplify leadership skills by being able to thoroughly train operational processes to offshore support team.
• Developed organizational and time management skills.

• Centennial, CO- will follow a hybrid schedule: Tuesday, Wednesday, and Thursday are required office days for the Panorama Office site; Monday and Friday, work from home.

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Paid Time Off
• Tuition Reimbursement
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Growth Opportunities
• Short-Term/Long-Term Disability Insurance
• Discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit)
• On-site Café with Catering Option for Busy Lifestyles (availability subject to COVID-19 office guidelines)
• 24/7/365 On-site Gym and Lockers, Free for Use to All Employees!
• Bike Racks