Position:
Order Management Associate
Job Description:
We are a Fortune 104 company with 2022 sales of $37.12 billion. Our global team includes 22,000+ employees in over 220 sales locations and 43 distribution and value-added centers. We help the world's best technology companies think "Five Years Out," working together to innovate the next big thing after the next big thing.
Responsibilities:
- Monitor order status and resolve obstacles that prevent customers from receiving orders on time
- Communicate order issues to customers, offer them possible solutions and execute their decision/change requests
- Troubleshoot order/system issues, and assist to identify and correct their root cause
- Cooperate with our warehouses and suppliers to ensure on-time delivery and provide them information essential to shipping
- Handle payment issues with credit card, Paypal, wire and work with Finance to initiate credit line setup
- Liaise between Trade Compliance and customers to complete required documents
- Support our internal / international teams with order status requests
- Identify process improvement opportunities and work with internal and external stakeholders to implement improvements
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Required skills:
- Bachelor's degree or equivalent experience
- 1-2 years order management / operations experience, ideally within the electronics industry
- Negotiation-level English language skills both orally and in writing is a must
- Good customer service skills, willing, helpful attitude
- Detail oriented with good analytical skills
- Ability to communicate at all levels and work in a team environment
- Ability to work independently on multiple tasks, with prioritization and escalation skills
- Flexibility and ability to adjust in a fast-moving and international environment
Good to have:
- Experience with ERP systems, preferably Oracle & Microsoft Dynamics NAV
- Knowledge of Salesforce, particularly its use for case management
What we offer:
- Competitive salary package
- Hybrid work with 2 remote days
- Well-planned work schedules, free weekends and holidays
- Secure corporate background
- Opportunity for professional and personal development in a complex system
Arrow is an equal opportunity employer and is committed to creating a diverse working environment by providing equal employment opportunity for all qualified persons.
Location:
HU-Budapest, Hungary (Váci út)
Time Type:
Full time
Job Category:
Business Support