Job Description
The Order Management Associate serves as the primary contact for internal and external customers. The OM Associate is responsible for but are not limited to processing orders, order monitoring, delivery creation and tracking, handling routine inquiries and complaints. He/She will have understanding and knowledge on various ContiTech products and their applications. He/She will have a keen understanding of ContiTech's business structure and processes for the expedient resolution of customer issues.
'• Manage queues and cases (customer orders and inquiries) from Salesforce.com
• Answer customer inquirires completely and accurately
• Accurately enter orders manually into SAP.
• Ensures that electronic orders flow into the system as intended.
Want more jobs like this?
Get Management jobs in Bonifacio Global City, Philippines delivered to your inbox every week.
• Resolve order conflicts (pricing, terms, products) and monitors orders through shipment.
• Ensure order fulfillment (stock availability, order status, document requests, etc.)
• Handle simple claims like undershipping, overshipping, customer errors that require straightforward credit/debit or return
• Answer inbound calls for routine inquiries
• Make outbound calls for routine inquiries, verification, clarification, etc.
• Consult with internal experts to effectively recommend products, alternatives and solutions to customers
• Perform SAP transactions to log, check order status, quote price and availablity and provide product information to customer
• Coordinate with various departments such as pricing, supply chain, master data, etc as needed to completely answer customer inquirires
• Function as specialized back-up for a complex accounts or additional task.
• Resolve complaints and conflicts as they relate to keeping customers satisfied. Communicate issues to management and work to resolve/settle disputes within company guidelines/policy.
• Seek to understand and identify new ways to offer value added services to customers. Complement and work in tandem with various ContiTech departments to improve customer experience.
• Perform additional task outside of regular pre-sales, order management and post-sales tasks. This may include but is not limited to EDI monitoring, queue management, etc.
• Come up with and implement continuous improvement ideas at least once per year
• Additional tasks may be assigned from time to time
Additional Information
- Hybrid work setup
- HMO upon hire
- Values-based culture
- Work-life balance
- Learning Opportunities
Ready to drive with Continental? Take the first step and fill in the online application.
Qualifications
Ability to understand commercial, shipping/logistics and manufacturing processes.
Analytical mindsetExcellent written and oral communication skills
Computer proficient and able to use Microsoft Office products
Ability to portray professionalism and confidence to customers via phone and e-mail
Organizational and time management skills
Superior relationship building skillsAbility to multi-task and handle large volume of work efficiently and accurately
Product Knowledge (CBG, PTG, Fluid, AS, etc)Ability to work in a team environment
Proficient/Fluent in the Host Country's first language (English)
Company Description
Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2021, Continental generated sales of 33.8 billion and currently employs more than 190,000 people in 58 countries and markets. On October 8, 2021, the company celebrated its 150th anniversary. The ContiTech group sector develops and manufactures, for example, cross-material, environmentally friendly and intelligent products and systems for the automotive industry, railway engineering, mining, agriculture and other key industries. Guided by the vision of "smart and sustainable solutions beyond rubber," the group sector draws on its long-standing knowledge of the industry and materials to open up new business opportunities by combining various materials with electronic components and individual services.