Customer Satisfaction Superintendent

Why join Aptiv? You'll have the opportunity to work on cutting-edge applications, develop breakthrough technologies, and deliver innovative solutions to some of the world's leading automotive brands. See your work come to life on the road-helping make mobility safer, greener, and more connected. Ready to shape the future of mobility with us?

Why join Aptiv? You'll have the opportunity to work on cutting-edge applications, develop breakthrough technologies, and deliver innovative solutions to some of the world's leading automotive brands. See your work come to life on the road-helping make mobility safer, greener, and more connected. Ready to shape the future of mobility with us?

YOUR ROLE

As a Customer Satisfaction Superintendent on our team, you'll provide technical knowledge and leadership to control and ensure the company's quality, as well as improve the quality of products, processes, and personalized customer service.

In your daily job you will:

• Coordinates the investigation of customer complaints, supports root cause identification, and implements corrective actions and verifications.
• Interacts with various departments across the organization to resolve product, material, and process quality issues.
• Participates in the development, implementation, and communication of product quality plans.
• Constantly interacts with customer needs and requirements.
• Monitors/visits customer complaints.
• Provides technical support to the organization regarding quality control methods and techniques and assurance. Immediately available to address customer complaints internally and externally when required. Monitoring and implementing corrective actions for non-conformities identified in internal EOS audits.
• Managing costs related to customer complaints (sweepstakes, chargebacks).
• Guarantee of a safe workplace (1.3.4.11.2.7 EOS Policy Manual). Compliance with ISO 45001, ISO 14001, and ISO 50001 standards, where applicable.
• Compliance with the procedures and requirements of IATF 16949 standards, according to the job role.

• Bachelor's degree in Industrial Engineering, International Commerce, or related field.
• Proficiency in English level
• 5+ years of experience in a similar position
• Experience in the automotive industry
• Knowledge of FMEA and Control Plan
• Excellent Communication skills
• Knowledge of Power BI and Minitab, Office (proficient in Excel)
• SAP advanced knowledge
• Problem solving
• Structured worker
• Leadership
• Customer Client-oriented

• You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.
• You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents.
• You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.

• Medical Insurance
• Gas Bonus
• Training Plans
• Recognition for innovation and excellence
• Opportunities to give back to the community