Spares Escalation Project Manager III - (B3)

Business Environment

Applied Materials AGS (Applied Global Services) Business Unit is responsible for driving our business of equipment installation and warranty extended management, as well as business of maintenance support, refurbishment, upgrades, etc. Our AGS team collaborates with a lot of Taiwan critical customers to predict & solve manufacturing challenges, and make equipment & factories more productive. This makes our AGS team become trusted business partners for our customers which results in revenues increase year over year globally!

What We Offer

At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our Benefits.

• Manage Weekly RAM P1 Assignments and internal escalations under limited supervision
• Problem Statement Development for Critical Parts on Executive Summary
• Customer Escalation Management as assigned
• Constrained Part Management & Resolution
• Supplier capacity issue resolution
• Develop Recovery plans and communicate to internal customers, including executives
• Perform Root Cause Corrective Actions for Critical Escalations
• Coordination within Spares Execution Functions and other cross functional teams
• Manage Cross Functional Task Forces
• Products obsolescence Management
• New Spares product support
• Manage the execution of the plan and ensure that the escalation can be resolved quickly and efficiently. For chronic part shortages, collaborate the various functions needed to achieve a long-term resolution to mitigate the constraint(s).
• Ensure that suppliers are properly maintaining and updating delivery dates in SAP.

• Highly Motivated
• Results Oriented
• Self-starter
• Strong analytical capabilities
• Solves complex problems; takes a new perspective on existing solutions; exercises judgement based on the analysis of multiple sources of information
• Builds and maintains positive and effective relationships with internal and external customers, partners, and vendors.

• Bachelor or above in Supply Chain Management but will consider other business-related functions.
• Minimum of 5 years of experience in a combination of purchasing, planning, logistics, customer service role, or equivalent
• At least 4 years of experience with SAP and the materials management functions
• Experience working with independent demand parts in the semiconductor manufacturing equipment industry
• Have the ability to work independently and an ability to resolve a wide variety of service supply chain issues.
• Be able to explain difficult or sensitive information with internal customers and executives.
• Have a track record of working to build consensus across diverse functions and organizations.
• Direct experience in working with external suppliers

• 4-year degree preferably in Supply Chain Management but will consider other business-related functions.
• Minimum of 5 years of experience in a combination of purchasing, planning, logistics, customer service role, or equivalent
• At least 4 years of experience with SAP and the materials management functions
• Experience working with independent demand parts in the semiconductor manufacturing equipment industry
• Have the ability to work independently and an ability to resolve a wide variety of service supply chain issues.
• Be able to explain difficult or sensitive information with internal customers and executives.
• Have a track record of working to build consensus across diverse functions and organizations.