Business Environment
Applied Materials AGS (Applied Global Services) Business Unit is responsible for driving our business of equipment installation and warranty extended management, as well as business of maintenance support, refurbishment, upgrades, etc. Our AGS team collaborates with a lot of critical customers to predict & solve manufacturing challenges, and make equipment & factories more productive. This makes our AGS team become trusted business partners for our customers which results in revenues increase year over year globally.
Field Service Organization (FSO) SPO (Strategic Programs Office)Taiwan Operation manager will work within Taiwan region with a specific focus on driving BKM transfer, achieving the productivity goals and enabling programs for DOW; including hiring, training and organizational development.
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What You'll Do
The Taiwan Operation Manager will lead operation team focused on high quality operation KPI delivery. This leader is accountable for supporting the FSO in establishing and driving a strong cadence and alignment to enable the organization to successfully deliver its KPIs. The role will enable effective communication across the FSO teams as well as other internal local and HQ stakeholders to help drive organizational priorities and deliver the DOW. At a time of strong growth and transformation of the business at Applied Materials, this is a critical role and the individual within it a key member of the regional FSO leadership team. The person will be a key enabler of the scaling and success of FSO and Applied.
Key Responsibilities
- Leads Taiwan central Ops group to work with HQ and Field team for high quality operation KPI delivery, i.e., Safety compliance, I&W spending analysis, CAR cycle time improvements, TES FWD/RTN improvements, NPLB compliance and improvements, SWOB reductions, AR cycle time improvements, CE UT/reporting hours, CE training forecasting/execution
- Critical role to bridge HQ initiated changes with field team: representative of Applied Materials Taiwan to join HQ major projects, CRM, QRAM, TKM, proactively participate HQ design phase discussions and communicate field team to adopt changes timely. Continuously feedforward/feedback CIP ideas with HQ and field team, with successful change managements/program implementations
- SME of using internal data and convert data into business/operation intelligence, provided FSO management and sales team with forecast revenue/GM%, market share, opportunity to grow service business.
- Coordinator of Taiwan FSO productivity improvements, facilitate region level productivity improvement discussions with aggressive target set, work with FSO managers to adopt productivity improvement BKM as well benchmarking practices across Taiwan sites.
- Very good communication skill which help to discuss with HQ for CIP with valid business reason, also communicate with field team to understand the real intends and changes properly
- Strategic Program Management:
- Execute cross-functional programs that support FSO transformation, operational efficiency, and customer experience.
- Manage program risks, dependencies, and stakeholder expectations.
- Operational Excellence:
- Execute process improvements across field service delivery, logistics, and customer support.
- Drive standardization and best practices across accounts and teams.
- Change Management & Communication:
- Execute change communication plan, training, and stakeholder engagement
- Act as a liaison between field teams and corporate functions to ensure smooth adoption of new processes and tools.
- Team Leadership:
- Build and lead a high-performing Operation team, including program managers and analysts.
- Foster a culture of accountability, innovation, and continuous improvement.
Required Capabilities:
- Ability to act as an influencer: nurture relationships, build rapport and establish trust across multiple stakeholders
- Organized, structured approach to execution
- Strong tactical discipline; coordinate and respond quickly to requests
- Good communication (written and verbal), organization, and influence skills
- Quick learner: the ability to quickly make sense of and organize ambiguous situations
- Curiosity, a hunger to understand the various aspects of the business
- EQ: the ability to tune in to others' reactions, needs, and goals
- Partner with stakeholders to achieve and accomplish
- Selfless and supportive approach to the role
Minimum Qualifications
- Extensive (>10years) experience in operation management. Be able to identify problems, and propose solutions.
- 2 years above people management experience.
- Knowledge of semiconductor customers and peer equipment companies is preferred.
- Experience navigating matrixed organizations and getting people to perform
#LI
Qualifications
Education:
Bachelor's Degree
Skills
Certifications:
Languages:
Years of Experience:
10 - 15 Years
Work Experience:
Additional Information
Shift:
Day (Taiwan)
Travel:
Relocation Eligible:
No
Referral Payment Plan:
None
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.