Manager III, Customer Engineer - (M3) - ETCH

This is ETCH Service Manager for Micron F16 (Taichung).

Key Responsibilities

• Develops and maintains customer relationship with all relevant individuals in his/her district at all times, at all levels. Performs regular customer visits.
• Manages, coaches and directs all customer engineers in his/her district. Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals. Gives formal updates to all employees. Business, new hires, new products. Can invite any guest speaker.
• Initiates reports necessary for the business. Be the prime interface with the Product Divisions: tech support, training, spares, reliability.
• Monitors the CSD Award Program with quarterly results (election, announcements). Monitors the mentor program so that all new engineers have a defined mentor.
• Executes escalation procedure.
• Responsible for account planning with District Sales Engineer. Provides support plan for system sales to CSD Management, Sales, Field Engineering. Responsible for financial forecast for his/her district. Responsible for cost efficiency with the district. Measured by the financial result.
• Responsible for system installation; planning, reporting and execution, pre-facility meeting, start-up meeting, process support identification.
• Manages RMA procedure. Measurement of the engineers on their effectiveness. Manages accuracy, understanding and update of Customer Engineer hours tracking. Personal cross check and signature, measures customer engineers, takes corrective action with customer engineers.

• At least 7 years above of working experience in Semiconductors, ETCH module experience is Plus . Equipment supplier (vendor site) experience with after service business acumen is preferred.
• If you are internal CE candidate, 3 years above C4 experience is must.
• 2 years above leader or people management experience
• Is capable to build up long-term relationship with customer
• English: needs to be able to communicate in English internally and externally.