Our Team:
- Common Solutions Service Business Unit (CSG SBU) is focused on service value creation, development of new service products and capabilities to be implemented across multiple equipment platforms. We lead key initiatives to achieve service business goals and leverage core competencies in product marketing, program management, semiconductor equipment and field service.
The opportunity and what you'll do:
- CSG SBU is seeking a team player who is passionate about driving technical programs in a cross-functional environment, influencing new product designs, and contributing to development of innovative service products, driving actionable insights for field productivity improvement, and solutions for field and operational issues to enable service and equipment growth.
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Key Responsibilities:
Accountable for driving service readiness throughout the Product Life Cycle of Wafer Fab Equipment
- Support Internal and External documentation review for legacy and new products
- Work with business unit Global Product Support and Tech writers for IP Review and Approval for both NPI and Legacy products customer documentation
- Drive Service Product Roadmap releases through program management process (Training, documentation, spares readiness, digital tools, part repair, etc.)
- Participate in design for install and design for service programs
- Drive CIP (Continuous Improvement Programs) to ensure high value service delivery
- Work closely with business unit to introduce equipment special tooling, ensure tooling fits design for installation and service requirements and availability for early product introduction
Field escalation support and customer engagement
- Coordinate with internal stakeholders to support field requirements
- Drive key initiatives and meet customer requirements to enable Equipment and Service growth
- Support field escalation process with Field Service Organization, Global Product Support and Technical Support Engineering to support service agreements
- Responsible for field training and certification on AGS Service products, e.g., Troubleshooting, Digital tool dashboards
Field Productivity Improvement
- Identify target improvement areas and drive related programs for Field productivity improvement, including digital tools
- Drive release of Predictive Maintenance Digital tools for Platforms including Robots, lifts, actuators, and control systems
- Drive Field Training and Certification programs on new Platforms and complex upgrades
- Field Technical capability development in advanced controls, robotics, and other platform areas
- Drive FSO efficiency improvements along with Field teams
- Capture Field Best Known Method (BKMs) to enable service growth.
Service Gross Margin and operating profit
- Perform I&W monitoring/analysis and drive related improvement projects
- Attend SBU council meetings targeting service tool performance, I&W costs, parts/labor cost reduction plans, CIP, and service BKM
- Implementation of cost reduction roadmap, through repair/refurbishment solution development and implementation
Skills & Qualifications:
- Requires experience in semiconductor equipment and services; experience in vacuum platforms, robotics and controls
- Solves unique and complex problems with impact on the business; requires conceptual and innovative thinking to develop solutions
- Project management, data analysis and presentation, technical and business acumen
- Communicate difficult concepts and negotiate with others to adopt different points of view
- Work independently, with guidance in only complex situations. May lead functional team or projects
- Anticipates business and regulatory issues; recommends product, process, or service improvements
- Experience with field escalations, installation and warranty matters is preferred
Functional Knowledge:
- Ideal candidate has run fab projects from start to finish, including installations, process creation, program management with metrics
- Interprets business issues and recommends best practices; takes a broad perspective to identify solutions
Education: Bachelor's Degree in an engineering discipline
Experience: 5 - 10 Years.
Location: Santa Clara CA
Travel: < 10%
Relocation: Yes
Opportunity can be Remote (Y/N): N
- Must have semiconductor, mechanical, mechatronics and/or electronics experience.
- Must have project management and program management experience.
- Must have some data analytics experience.
Qualifications
Education:
Bachelor's Degree
Skills
Certifications:
Languages:
Years of Experience:
4 - 7 Years
Work Experience:
Additional Information
Shift:
10-Day 8-Hr (United States of America)
Travel:
Yes, 10% of the Time
Relocation Eligible:
Yes
Referral Payment Plan:
Employee Referral (Standard)
U.S. Salary Range:
$108,000.00 - $148,500.00
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.