Senior Manager Claims National Auto -

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description
Our team is growing and we are actively looking to hire Senior Manager Claims National Auto. The Senior Manager is responsible for designing, developing, and implementing projects and initiatives within their assigned discipline that align with Claims strategic direction and support Corporate strategic goals. The Senior Manager is responsible for supporting the Director in leading Managers and direct reports in Auto and overseeing the day-to-day operations of the department.

• Strategically collaborate with the Director level
• Provides, maintains, and monitors Manager authority levels
• Ensure workload is evenly distributed amongst the Managers
• Lead Manager team huddles
• Conduct MOR meeting with Manager Direct Reports
• Work with Managers on their Performance Assessment Plans
• Salary planning with Managers for their Direct Reports

• Manages and resolves escalated customer communications, concerns, conflicts, or issues that fall within the authority level between the Manager and Director
• Releasing cheque holds that fall between the Manager and Director authority level
• Review analysis of key metrics and operational reports from Finance, Corporate Risk and Delivery teams and initiate plans to improve claims processes and the customer experience
• Review Quality Assurance results and ensure proper feedback and coaching is provided to the Claims Advisors through managers' weekly huddles and one-on-ones
• Collaborate amongst all key stakeholders, including Design department and Delivery Leadership, to define, develop, and implement recommendations for operational, loss cost, and/or expense reduction improvements
• Lead discussions with their Direct Reports and teams to implement change management initiatives while working closely with their Director to ensure consistency in messaging
• Participation at industry committees

• 10 or more years of related experience
• 5-7 years' experience in people management within Claims, specifically auto
• Advanced knowledge of:
• Insurance policy, coverage, and regulation;
• Claim processes, policies, procedures, claim systems, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
• Analytical procedures to reconcile, manipulate, and recognize patterns of data
• Problem-solving and preparation of complex reports for analysis
• Advanced negotiation and/or arbitration skills
• Advanced conflict management and problem resolution skills in managing internal and external customer relationships
• University Degree/College Diploma
• CIP or working towards CIP designation

• Multi-provincial claims knowledge and proficiency
• Continuous Improvement and process design experience
• Knowledge of AllDocs