Customer Service, Associate - Dutch Speaker

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Customer Service Agent - Dutch Speaker

To contribute and be part of the team responsible for the support and execution of data management/customer services activities, ensuring that output is accurate and on time. Your responsibilities may be focused on customer service, and you will be flexible supporting payroll tasks as or when required.

Delivery Key responsibilities

• Where applicable support Payroll(s) so they are

delivered as per the agreed processing calendar(s) and to the agreed KPIs

• Where applicable ensure Data Management is performed

accurately and on time

• Ensure Tickets and Calls are responded within SLA

timescales and to a high standard

• Follow Detailed Working Instructions (DWIs) and

highlight any gaps/inconsistencies in the documentation

• Working knowledge of systems and tools to perform

daily tasks

• Ability to recognize and deal appropriately with

sensitive and confidential information

• Successful completion of all learning objectives

• All system issues/defects are reported correctly,

and tickets are logged with the necessary details and evidence so Application

Services and/or Products can investigate

• Time Recording to be completed accurately and on

time

• Contribute to team meetings and raise any issues

immediately to your Service Manager

• Ensure you are up to date with all Alight

announcements

• Participates in projects as needed and assigned

Professional /Job Experience

• Fluent Dutch and English is a must

• Basic understanding of MS Office tools such as

Excel, Word, and PowerPoint

• Flexibility to support a global and fast paced

environment

• Attention to detail

• Excellent written and verbal skills

• Self-motivated and a willingness to learn

• Academic Degree Education and Training

• High School diploma or equivalent

• Remote work (all Spain)

Desired but not required:

• Experience in customer service or working with HR

and payroll data

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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