Skip to main contentA logo with &quat;the muse&quat; in dark blue text.

Customer Service Associate

Birmingham, AL
We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

Whether it’s in accounting, claims, IT, investments, legal, marketing, sales, or another department, come be part of a company where you can accomplish your goals while contributing to our social mission of becoming America’s most protective insurance company. 

This position requires a strong level of experience, initiative and job knowledge of products & procedures used for processing a variety of transactions related to Term, Whole Life, Universal Life and policies. Responsibilities include resolving, analyzing and/or processing complex research inquiries and status transactions. Additional responsibilities include checking & approving a variety of transactions using multiple administrative systems, preparing complete and accurate documentations; maintaining comprehensive understanding of products, forms, systems, procedures and specialty products (Indexed UL, Health, Industrial, etc.) and the rules and regulations required for processing. This representative may provide training and support where needed, is able to effectively perform other administrative functions as assigned, exhibits proficient leadership skills, an exceptional degree of professionalism and is viewed as a resource by manager and others. 

Want more jobs like this?

Get jobs in Birmingham, AL delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.

Primary Job Functions:

  • Applies advanced knowledge to research and resolve inquiries for deceased owner, tax inquiries, manual cash value & surrender calculations, interpreting legal documents, manual calculations for surrender & cash values, PS-58, US-58, interpolated terminal reserve & form 712, check reversal/reissues, premium & loan histories, viatical owned policies, etc.  Resolves status requests for overloans, restricted policies, policies in grace or expired, deleting & adding trailers, calculating & adding interest amounts, tefra requests, and various other status related requests for all lines of businesses using multiple systems.
  • Answers calls and/or escalated requests for both internal & external customers. Prepares complete and accurate documentations; checks and approves a variety of transactions using multiple administrative systems.
  • Participates on projects, supports manager, Team Support Specialists, Trainer and miscellaneous duties as assigned. 

Work Experience, Education, Certification/Training Required:

  • High School Diploma or Equivalent
  • 4-5 years’ work experience in a customer service related position, College Degree a plus
  • Advanced knowledge of Term, Whole Life, Universal Life, Health and Indexed Universal Life
  • Advanced experience with Life-Comm/Next Gen/ApXtender/OneSource/CMOD
  • Advanced knowledge of team processes.  


  • Proficient leadership skills
  • Advanced computer skills and knowledge of Microsoft Office
  • Advanced analytical, mathematical and accounting skills
  • Advance verbal and written communication skills
  • Advanced problem solving and decision making skills with attention to details
  • Advanced organization and planning skills
  • IND123

Benefits: Protective offers a full range of benefits, including Health insurance coverage inclusive of medical, pharmacy, and mental health benefits, Dental insurance, Vision insurance, Paid time away benefits (e.g., paid time off (PTO) and paid parental leave), Short-term disability benefits, Long-term disability benefits, Flexible Spending Accounts and a Health Savings Account, Life insurance, Supplemental health plans, 401(k), and pension plans

Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.

At Protective, we are committed to providing an inclusive culture where all employees fully contribute and thrive. We have always been a values-driven culture. Doing the right thing and serving people are part of our DNA, and we believe that valuing and embracing different backgrounds and perspectives is what makes us unique.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing the talents of a diverse and inclusive workforce.
Job ID: ff6c6485-f6e7-4616-9122-7dd2f59fb645
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • FSA With Employer Contribution
    • On-Site Gym
    • HSA With Employer Contribution
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
  • Parental Benefits

    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave
  • Work Flexibility

    • Remote Work Opportunities
  • Vacation and Time Off

    • Leave of Absence
    • Personal/Sick Days
    • Paid Holidays
    • Paid Vacation
  • Financial and Retirement

    • Performance Bonus
    • Pension
    • 401(K) With Company Matching
  • Professional Development

    • Promote From Within
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Tuition Reimbursement
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program