Job Location:
Granada
Reports To:
Cloud SuccessFactors Cluster Lead
Summary:
SuccessFactors ASD consultant will be responsible of managing SuccessFactors customers including as part of the services: bug fixing, new features and modules implementation, system customization, system monitoring and release management.
This Job description describes the key competencies and functions that are expected to be covered by a junior profile holding an ASD SuccessFactors position.
Duties (include but are not limited to)
- Support clients in defining relevant business processes. Provide business consulting support to customers
- Document and track customer product enhancement requests and discovered bugs
- Support and take responsibility for the progress of the team on tickets and Change Requests, working closely with other business teams
- Regularly reporting progress and issues to client on both a formal and informal basis
- Identifying any risks and proposing solutions
- Document business requirements and procedures
- Analyze business requirements and develop effective configuration solutions
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Competencies
- Initiative: Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas , practices self-development . Seeks and accepts feedback, is a proactive learner, takes on tough assignments to improve skills, keeps knowledge and skills up-to-date , turns mistakes into learning opportunities.
- Interpersonal Skills: Has good listening skills, builds strong relationships, is flexible/open-minded, negotiates effectively, solicits performance feedback and handles constructive criticism.
- Problem Solving/Analytical Skills: Breaks down problems into smaller components, understands how to underlie issues; can simplify and process complex issues, and understands the difference between critical details and unimportant facts.
- People Development: Provides feedback and coaching, rewards hard work and risk taking, takes mentoring role, challenges and develops employees, accepts mistakes, provides visibility / opportunity.
- Results Focus: Targets and achieves results, sets challenging goals, prioritizes tasks, overcomes obstacles, accepts accountability, sets team standards and responsibilities, provides leadership / motivation.
- Decision Making / Judgment: Makes timely and difficult decisions , uses consensus when possible and communicates decisions to others . Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues.
- Managing Conflict: Listens well, diffuses conflict before it starts, find the causes of and solutions to problems, handles difficult people.
Education / Experience / Skills
- Minimum 2 to 5 years of strong experience in IT industry, experience in SAP HR or any equivalent is a plus
- Knowledge in any of SuccessFactors modules - EC, PM/GM, LMS, RCM, Succession Planning, WFA (Desired)
- Certification in any of SuccessFactors modules - EC, PM/GM, LMS, RCM, Succession Planning, WFA ( Good to have)
- Bachelor's degree in related field from a four-year college or an equivalent university degree
- Demonstrates high professional standards and team player
- A high level of customer focus to support our vision of client satisfaction
- Flexibility and patience in working in a dynamic/challenging environment
- Excellent communication and presentation skills
- Excellent analytical skills
- Stakeholder management experience and expertise
- Strong Problem Solving/Analytical Skills breaking down issues into smaller components
- A positive personality and excellent communication skills, both written and oral, are the key attributes as is the willingness to continue to learn
- Proven ability to follow processes, as well as identifying process improvement opportunities
- Energetic and friendly, upbeat telephone personality, positive "can-do" attitude
- Ability to quickly learn new applications and technologies
- Team player in an international environment
- Experience having worked as part of a virtual team
Language
- Required:
- Spanish - Add on
- English
- German - Add on
- French - Add on
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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