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Alight Solutions LLC

Cloud SuccessFactors, Associate

Granada, Spain

Job Location:


Reports To:

Cloud SuccessFactors Cluster Lead


SuccessFactors ASD consultant will be responsible of managing SuccessFactors customers including as part of the services: bug fixing, new features and modules implementation, system customization, system monitoring and release management.

This Job description describes the key competencies and functions that are expected to be covered by a junior profile holding an ASD SuccessFactors position.

Duties (include but are not limited to)

  • Support clients in defining relevant business processes. Provide business consulting support to customers
  • Document and track customer product enhancement requests and discovered bugs
  • Support and take responsibility for the progress of the team on tickets and Change Requests, working closely with other business teams
  • Regularly reporting progress and issues to client on both a formal and informal basis
  • Identifying any risks and proposing solutions
  • Document business requirements and procedures
  • Analyze business requirements and develop effective configuration solutions

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  • Initiative: Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas , practices self-development . Seeks and accepts feedback, is a proactive learner, takes on tough assignments to improve skills, keeps knowledge and skills up-to-date , turns mistakes into learning opportunities.

  • Interpersonal Skills: Has good listening skills, builds strong relationships, is flexible/open-minded, negotiates effectively, solicits performance feedback and handles constructive criticism.

  • Problem Solving/Analytical Skills: Breaks down problems into smaller components, understands how to underlie issues; can simplify and process complex issues, and understands the difference between critical details and unimportant facts.

  • People Development: Provides feedback and coaching, rewards hard work and risk taking, takes mentoring role, challenges and develops employees, accepts mistakes, provides visibility / opportunity.

  • Results Focus: Targets and achieves results, sets challenging goals, prioritizes tasks, overcomes obstacles, accepts accountability, sets team standards and responsibilities, provides leadership / motivation.

  • Decision Making / Judgment: Makes timely and difficult decisions , uses consensus when possible and communicates decisions to others . Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues.

  • Managing Conflict: Listens well, diffuses conflict before it starts, find the causes of and solutions to problems, handles difficult people.

Education / Experience / Skills

  • Minimum 2 to 5 years of strong experience in IT industry, experience in SAP HR or any equivalent is a plus
  • Knowledge in any of SuccessFactors modules - EC, PM/GM, LMS, RCM, Succession Planning, WFA (Desired)
  • Certification in any of SuccessFactors modules - EC, PM/GM, LMS, RCM, Succession Planning, WFA ( Good to have)
  • Bachelor's degree in related field from a four-year college or an equivalent university degree
  • Demonstrates high professional standards and team player
  • A high level of customer focus to support our vision of client satisfaction
  • Flexibility and patience in working in a dynamic/challenging environment
  • Excellent communication and presentation skills
  • Excellent analytical skills

  • Stakeholder management experience and expertise
  • Strong Problem Solving/Analytical Skills breaking down issues into smaller components
  • A positive personality and excellent communication skills, both written and oral, are the key attributes as is the willingness to continue to learn
  • Proven ability to follow processes, as well as identifying process improvement opportunities
  • Energetic and friendly, upbeat telephone personality, positive "can-do" attitude
  • Ability to quickly learn new applications and technologies
  • Team player in an international environment
  • Experience having worked as part of a virtual team


  • Required:

  • Spanish - Add on
  • English
  • German - Add on
  • French - Add on

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.


Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Client-provided location(s): Granada, Spain
Job ID: Alight-R-26063
Employment Type: Other