At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.
We foster an inclusive culture and are looking for diverse, talented people to join Alcon. The Supervisor, Service Operations sits within Alcon's US Service Operations provide critical support to Field Service and related teams. The role will focus on developing and improving master data management to increase operational efficiency, strengthen data governance, and increase data value through deployment of user-friendly processes, system tools, and data architecture simplification.
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Key Responsibilities:
- Provides oversight and leadership for all day-to-day Data Integrity and related activities.
- Coordinates audit and surveillance of team activities to include quality monitoring and sampling of data entries.
- Identifies and recommends process improvement opportunities and drives outcomes as a change leader.
- Ensures timely and accurate delivery in accordance with established KPIs and SLAs.
- Proactively runs departmental reports and disseminates to the appropriate stakeholders.
- Liaises between teams to identify opportunities consistent with Alcon's goal of continuous improvement.
- Acts as Local Process Owner (LPO) for assigned functions.
- Bachelor's Degree or Equivalent years of directly related experience (or high school +10 yrs; Assoc.+6yrs; M.S.+0 yrs) The ability to fluently read, write, understand, and communicate in English.
- 2 Years of Relevant Experience
- 1 Years of Demonstrated Leadership
- Work hours: Monday-Friday
- Relocation assistance: No
- Sponsorship available: No
If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.
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Total Rewards
Alcon's Total Rewards programs are designed to align to incentives with business goals, encourage the right values and behaviors, and deliver long-term value. The first layer of our rewards program is compensation. We offer a combination of fixed pay and variable pay, which includes short-term incentives, and long-term incentives for eligible population. Our benefits program provides security for life events through life and disability insurance, supports savings for retirement, promotes good health and well-being and supports associates and their families during times of illness. To learn more about Alcon's Corporate Social Responsibility including our Total Rewards, click here
Pay Range
$81,120.00 - $121,680.00
Pay Frequency
Annual
Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.