Clinical Technical Training Advisor

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon and we are hiring for a Clinical Technical Training Advisor who will be located in Fort Worth, TX or work remotely.

JOB PURPOSE

To serve as a technical training liaison between R&D and Clinical with the primary role of ensuring knowledge transfer of the technical aspects of product design to ensure successful use, implantation and/or implementation during clinical trials. This role will translate product development information and needs into the clinical environment in support of the Clinical Sub-Team/Clinical Trial Team during development, planning, implementation and reporting of clinical trials and, as appropriate, to support commercialization of product.

• Partnering with R&D Product Development team to acquire deep understanding of product design and intended use to support development of surgical and/or other procedures required for successful product use, implantation or implementation.
• Working with Core Team, Clinical Sub-Team and/or Clinical Trial Team members to develop and implement training materials, tools, etc. related to use of the device, including any surgical procedure requirements, during clinical trials and following commercialization, as needed.
• Delivering and supporting training of Clinical personnel on the investigational device and/or specific clinical protocol procedures or assessments, as needed.
• Supporting development of useful tools, training materials, etc. to support surgeon/site staff success and compliance with implementation of the approved clinical protocol.
• Training the surgeon/site staff to clinical protocol procedures, including use of specialized equipment and/or performance of novel/key assessments.
• Communicating with surgeon and/or site staff pre-surgery to provide any needed instruction or refresher training for surgery scheduling, OR preparedness, surgical tools/equipment or techniques required by the clinical protocol and/or for use/implant of the investigational device.
• Attending clinical trial visits to provide guidance and support related to clinical protocol compliance and/or use/implant of the investigational device, coaching the surgeon/site staff during key steps of a procedure, as necessary. This might include training site staff to use equipment or conduct testing for novel/key assessments or assisting in the preparation of investigational product (e.g., advising on the loading of an IOL into the delivery device, hydrating product prior to placement, etc.).
• Conducting reviews with surgeon/site staff regarding clinical protocol compliance and/or use/implant of the investigational device, particularly in cases in which the clinical protocol and/or designated procedure steps were not followed. This review would cover the primary issues, mitigations that were ineffective and suggested corrective measures to address the issues and/or ineffective mitigations.
• Serving as Subject Matter Expert to review clinical trial data (e.g., images, technical printouts, etc.) related to investigational device use and/or novel/key assessments to ensure protocol compliance and alignment with product development requirements, as needed.
• Documenting key discussion points (e.g., surgery notes, surgeon/site staff concerns, etc.), elevating issues or concerns and communicating back to CTT, CsT and/or Core Team.
• Understanding Project Risks and the CTTA's role in mitigations to ensure patient safety.
• Contributing to risk assessment and mitigation planning for clinical trial procedures or systems, as needed.

• Bachelor's Degree or Equivalent years of directly related experience (or high school +13 yrs; Assoc.+9 yrs; M.S.+2 yrs; PhD+0 yrs)
• The ability to fluently read, write, understand, and communicate in English
• 5 Years of Relevant Experience
• Work hours: M-F, standard
• Travel Requirements: Up to 90%, extensive international travel
• Relocation assistance: no
• Sponsorship available: no

• Extensive knowledge in ophthalmology and eye anatomy
• Experience in ophthalmic surgery and/or operating room (OR) environment, including knowledge in sterile field, scrubbing, gowning and gloving
• Thorough understanding of ophthalmic surgery and how each step contributes to overall patient outcome
• Ability to teach and read audience level of understanding
• Strong interpersonal skills, including calm demeanor and good judgment skills with proven ability to make logical, common sense types of decisions.
• Strong communication skills with ability to effectively communicate verbally in person and via email/phone
• "Coachable" - Accepting of constructive feedback and willing to make needed adjustments with the attitude of always wanting to improve.
• Ability to travel internationally, up to 90%
• Proficiency speaking and understanding Spanish preferred, but not required