Corporate Asset Protection Solutions Manager

Address: USA-NC-Salisbury-2085 Harrison Road
Store Code: Asset Protection (5157536)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Position Summary

The primary purpose of this position is responsible for leading the Corporate Asset Protection Solutions function within ADUSA by delivering innovative solutions across the organization. This role also helps to develop and coordinate standards for the administration and ongoing operations necessary to ensure a best-in class, consistent, efficient, and connected security systems program. This role plans and designates project resources, prepares budgets, develops tools, monitors progress and keeps stakeholders informed. Works to maximize results obtained from new and emerging technologies.

• Provide oversight and leadership with a focus on business needs, priorities, and proper workload planning
• Is a subject matter expert for AP solutions across the organization. Champion the strategy for design and implementation with internal business partners and provide recommendations for the testing and implementation of new solutions or modification of current solutions to enhance safety or prevent and mitigate loss at ADUSA brands, support offices and facilities.
• Work cross functionally and foster an environment of teamwork and effective communication with key stakeholders such as with brands, safety, facility management and local law enforcement partners to ensure the physical security and safety for all facilities and people.
• Maintain the functional business relationships with IT, Sourcing and service vendors. Ensure that business partners and vendors are held accountable to their support/contractual obligations.
• Manage and Direct Corporate Asset Protection efforts at Support offices and other facilities.
• Ensure that physical security systems and technologies such as burglar/fire alarms, video surveillance, access control system and other solutions designed to protect the company from loss are properly implemented and maintained and evolve to support the growing requirements of the business.
• Manage the execution of capital and expense purchases within budgetary guidelines.
• Ensure investments achieve the desired strategic business outcomes and ensures projects are completed on time, and on budget.
• Participate in industry associations and represent the company at industry trade shows and events to stay current with technology improvements and solution providers.
• Provide oversight and direction to the Physical Security Operations Center (PSOC) to maximize effectiveness and efficiency.
• Collaborate with internal IT teams and vendors to integrate technologies into the PSOC's operations.
• Organize, manage, and continually improve upon training/continuing education, job role/responsibility oversight, mentorship programs, and performance measurements that will maximize the performance of PSOC personnel in the delivery of security services.
• Develop and perform analysis, planning, performance measures (i.e. Key Progress Indicators - KPIs) and provides direction in order to ensure that the PSOC is delivering maximum value to all internal customers.
• Develop, update, maintain and ensure training on Standard Operating Procedures (SOPs) to ensure excellence in PSOC service delivery.
• Identify and maintain all appropriate certifications and inspections of the PSOC, its systems, personnel and functions.
• Promote a challenging yet inclusive and balanced team environment focusing on driving results and getting better every day.
• Make effective decisions when presented with multiple options for how to progress with projects.
• Manage dispersed teams and ensures that teams are engaged in development opportunities for potential growth.
• Ensure that teams are engaged and motivated to provide the required support.

• Bachelor's degree or relevant experience
• Certified Protection Professional (CPP), Associate Protection Professional (APP), Physical Security Professional (PSP), and Loss Prevention Certified (LPC) designations strongly preferred
• 5-10 Years of experience with the design, install and service of physical security technologies and/or physical security operations centers/central stations, preferably in a retail environment.
• Strong knowledge of current industry trends and technologies.
• Strong knowledge of Microsoft Office programs particularly Excel and PowerBI.
• Strong computer abilities in order to access various security systems and reports.
• Solid understanding of IT Networking & Infrastructure
• Strong organizational and project management skills
• Effective multi-tasking and time management
• Strong interpersonal skills as the position requires regular interaction with a variety of stakeholders.
• Maintains a strategic, innovative and curious mindset.
• Dedicated to lifetime learning and continuous improvement.
• Demonstrates customer service mindset.
• Ability to work without direct supervision and direction to complete all required tasks.
• Strong project management experience
• Innovative approach in order to continuously seek improved ways of working