Team Lead - Implementation

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Team Lead, Implementation

We’re looking for an experienced and motivated leader to join our Professional Services Team to lead a team of Implementation Engineers in North America. You will join a group of peers to propel our Digital Implementation Team to new heights, setting the standard in the industry. This position is based out of our San Francisco or New York office.

The Implementation Engineering team supports our large and strategic customers in solution design, integrating and going live in the quickest and most sustainable way possible, with use of comprehensive product knowledge. Implementation Engineers work on innovative complex projects ranging from Online payments integrations, In-Person Payments (IPP), Marketplaces, Card issuing programs and Financial Services. 

What you’ll do

• Lead a team of implementation engineers to deliver exceptional customer experience, getting customers live efficiently, with robust and scalable integrations.
• Set clear goals and expectations, provide regular feedback, and support individual development through coaching and mentorship.
• Act as a sparring partner and escalation layer, supporting the team in navigating complex projects and technical challenges.
• Foster an inspiring, collaborative and feedback-driven team culture that reflects the Adyen Formula.
• Scale the team while preserving our unique culture and high standards.
• Collaborate with cross-functional teams and drive initiatives to scale the (global) IM organization.
• Assist in executing strategic initiatives to advance our function's OKRs, address critical challenges, and manage major workload drivers.
  
  

Who you are

• 3+ years experience building and managing a team of implementation engineers, technical consultants or solutions engineers.
• You bring hands-on experience with integration projects in complex environments, ideally in professional services, payments, fintech, retail or enterprise technology.
• You have led or contributed to global process improvements, helping to scale tools and procedures for operational success.
• You understand how to navigate and influence within a global organization, effectively collaborating across time zones and cultures.
• You have a strong grasp of the dynamics of global commerce and the technical, regulatory, and operational components needed for customer success across regions.
• You are open to travel—domestically and internationally—when needed.
• (Nice to have) You have experience in E-Commerce, Unified Commerce, Marketplaces, or Financial Services.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This role is based out of our San Francisco or New York office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

The annual base salary range for this role is $180,000-$240,000; to learn more about our compensation philosophy, please click here.