Billing Advisor

ADP is hiring a MasterTax Billing Advisor.

• Are you ready to join a company offering career advancement opportunities throughout your career journey?
• Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?
• Do you want to immediately leverage your knowledge and experience, managing end-to-end billing and invoice processes while researching, recommending and leading improvement efforts?
• Are you flexible to work from home and the office (currently three days office, two home)?

In this role, you will serve as the Billing Advisor for MasterTax, ADP's best-in-class tax management software.

The function of the Billing Advisor is to support the billing and sales teams and their processes within MasterTax. This position works closely with Billing, Finance, Accounts Receivable, Sales, and other ADP teams domestically, as well as the ADPi Billing Team in India to ensure that we have correct data entered in Oracle, Siebel, Salesforce and other systems in order to correctly bill, invoice and/or credit clients in agreement with the terms of the contracts. The Billing Advisor also helps research, prepare and manage billing runs, manual invoices, and monthly price increase letters for all products, accurately and completely according to the deadlines in the monthly schedule. This role also acts as the liaison between the MasterTax and Sales teams, supporting any research, answering questions, following up on delays, contract issues, and other items to keep the sales pipeline moving efficiently with minimum friction.

Key Objectives:

• Support billing operations by maintaining all client contract, billing, pricing, amendment and other data in Oracle, Excel, and associated applications.
• Review existing and update new contract information on an ongoing basis.
• Research any billing discrepancies and assist in off-cycle billing or credits as needed.
• Work with the Accounts Receivable team on account, pricing, billing or other research.
• Recommend improvements to streamline and automate the billing process including tools, processes, etc.
• Act as the point of contact internally and externally for all billing, credit, and invoicing issues or escalations.
• Act as the point of contact internally and externally for all sales issues or escalations.
• Identify/Anticipate issues.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos

Ready to #MakeYourMark? Apply now!

WHAT YOU'LL DO: Responsibilities

What you can expect on a typical day:

Act as a subject matter expert for all MasterTax sales processes, supporting the sales team with any pre-contract research, and post-contract processing, as well as acting as the subject matter expert for all MasterTax billing, invoicing, credit, price increase and other financial processes- providing unmatched service that allows us to deliver and exceed client expectations. You will effectively support all aspects of billing, invoicing and sales processing for the MasterTax team, troubleshooting and issues that arise, and developing creative solutions for process improvement.

• Confirm client pricing data is reflected accurately in Oracle and other internal and/or 3rd party systems.
• Confirm client revenue data is reflected accurately in Oracle and other internal and/or 3rd party systems.
• Coordinate pricing increases with the internal (MasterTax) team, processing team (ADPi) and distribution team (Billing).
• Act as point of contact from issue identification through resolution on any billing discrepancies. This includes researching, escalating, and informing internal and external stakeholders.
• Utilize Siebel (support ticketing tool) to maintain accurate and timely records of all research and resolution outcomes.
• Review of the first invoice of new client, to validate they are setup correctly.
• Take proactive measures with client transitions (to other business units) or terminations to ensure a seamless billing transition.
• Undertake a random check on clients each month to esure contract and pricing accuracy.
• Develop a process to improve our current billing and invoicing process to streamline and automate the overall process, and to integrate processes into the larger ADP ecosystem where possible.
• Assist with other billing, invoicing, financial, sales, or administrative projects, initiatives, or other work.

• Performance Measures:
• Accuracy and timeliness of monthly invoices, price increase letters, credits, and sales support.
• Reduction in the number of uneccesary credits.
• Improvement in the efficiency of the billing and sales processes overall.

Be the liaison between the larger ADP Billing, Finance, Accounts Receivable, Client Services, Sales, Support and Management teams to ensure high impact challenges are resolved in a timely and satisfactory manner.

TO SUCCEED IN THIS ROLE:Required Qualifications

• Good communication skills (written and oral) are essential
• Demonstrable ability to communicate at all levels.
• Ability to work as part of a team as well as autonomously essential.
• Excellent organizational skills.
• Ability to manage multiple tasks effectively.
• Analytical mind
• Ability to work quickly under pressure to meet critical deadlines

BONUS POINTS FOR THESE:Preferred Qualifications

• Payroll and/or Tax industry experience.
• Familiarity with complex software applications and systems.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.

Client-provided location(s): Tempe, AZ

Job ID: ADP-251585

Employment Type: FULL_TIME

Posted: 2024-07-27T11:36:11