Call Center Representative

Call Center Representative

Location: Woodridge, IL

Compensation: $15-18/Hr

Responsibilities:

• Provides information about products, services, account information, and order-status, takes orders, addresses questions or concerns, and maintains customer profiles
• Resolves service or billing issues by exchanging merchandise, refunding payment and adjusting bills accordingly
• Makes a record of all customer interactions and transactions by recording details of inquiries as well as the action taken to resolve the matter
• Contacts customers in response to inquiries or to notify them of claim investigation results and any order adjustments and performs address verification (AVS) as warranted
• Refers unresolved customer issues to designated departments for further investigation
• Confirms that appropriate changes were made to resolve customer concern

• 1 + Years of experience in Retail, Serving or Customer Service/Call Center experience

• Pay: We negotiate high salaries using US Bureau of Labor Statistics
• Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses
• Permanent Employment: Many of Addison's Administrative job openings lead to potential permanent employment
• Connections: You connect directly with hiring managers from renowned organizations
• Options: You are presented multiple employment options near your home
• Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation