Call Center Representative
Location: Woodridge, IL
Compensation: $15-18/Hr
Responsibilities:
- Provides information about products, services, account information, and order-status, takes orders, addresses questions or concerns, and maintains customer profiles
- Resolves service or billing issues by exchanging merchandise, refunding payment and adjusting bills accordingly
- Makes a record of all customer interactions and transactions by recording details of inquiries as well as the action taken to resolve the matter
- Contacts customers in response to inquiries or to notify them of claim investigation results and any order adjustments and performs address verification (AVS) as warranted
- Refers unresolved customer issues to designated departments for further investigation
- Confirms that appropriate changes were made to resolve customer concern
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REQUIREMENTS:
- 1 + Years of experience in Retail, Serving or Customer Service/Call Center experience
Why choose Addison Group?
- Pay: We negotiate high salaries using US Bureau of Labor Statistics
- Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses
- Permanent Employment: Many of Addison's Administrative job openings lead to potential permanent employment
- Connections: You connect directly with hiring managers from renowned organizations
- Options: You are presented multiple employment options near your home
- Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation
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