WE ARE
We are Accenture Operations. We are the fuel that ignites our clients' business, management, operational, and profit goals. We bring together people, technology, processes and data to create intelligent operating models that enable companies to drive exceptional results. When you join Accenture Operations, you will join a global team 141,000+ strong that is laser focused on driving the fundamentals of over 750 of the world's leading companies. That's who we are and what we do. Come and join us.

YOU ARE

• This role will lead a local team of Workforce Management Analysts and communicate to stakeholders on performance and challenges i.e. providing direction and suggestions for corrections to any issues impacting service level goals

Key Responsibilities:

• Analyze the impact of volume, AHT and shrinkage on staffing requirement
• Maintain operational forecast variance to plan
• Advise on staffing needs and performance issues impacting service levels to the WFM lead in a timely manner
• Analyze staffing plans and ensure that the delivery locations are appropriately staffed based on client requirement and internal capacity plan numbers
• Assist WFM lead with forecasting and capacity planning process through monthly discussion and graphical analysis of volumes, AHT and volume drivers
• Establish a professional and collaborative working relationship with the client
• Maintain flexibility regarding requests and actions assigned to meet the needs of the client
• Work within multidisciplinary teams across both Accenture teams and client teams to execute project deliverables
• Flexibility around working hours and some international travel may be required
• Communicate and celebrate success and achievements

Read more of the job description

Read Less

Qualifications

Basic Qualifications:

• Minimum of 3 years in an Operations service environment
• Minimum of 1 year supervising a team

Preferred Skills:

• Ability to work independently, multi task and meet deadlines
• Analytical interpretation of data
• Proficiency in Microsoft Excel, SQL
• Must be able to work with all levels of the organization in capturing, managing and communicating metrics

As required by theColorado Equal Pay Transparency Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only , the range of starting pay for this role is $56,500 - $94,799 and information on benefits offered is here.

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.