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Accenture

Client Experience Operations Process Improvement Specialist

3+ months agoPhiladelphia, PA

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com .

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.



As a key member of a delivery team, the Client Experience Operations Process Improvement Specialist effectiveness, they work with an extended team to provide process, tools, methods, operational excellence practices and training across the organization. The Client Experience Operations Process Improvement Specialist is responsible for verifying that work is consistently and effectively performed and create deliverables according to established core procedures, processes, and methodologies. This role works closely with ICS Process Improvement Leadership and Service Delivery Operations Leads to provide the following:

Key Responsibilities:
  • Performance Measurements
  • Drives quality improvements across projects and processes
  • Develops and supports advanced analytics
  • Designs and oversees data collection plans
  • Independently supports DMAIC, DFSS
  • Team Management
  • Develops other members of the Process Improvement team
  • Instructs and educates delivery leads and account management personnel on methods of process improvement and quality management
  • Provides input for training curriculums
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Qualifications

Basic Qualifications:
  • A minimum of 2 years of Six Sigma and or Lean Expert experience
  • A minimum of 2 years of project management experience
Preferred Skills:
  • Lean Six Sigma certification as evidenced by risk, process and metric definition and analysis examples
  • Bachelor s degree in Business Management or Engineering
  • Basic level of Minitab, SPC or SPSS
  • Proficient in Microsoft Project and examples of project participation
  • Expert in Microsoft PowerPoint and Microsoft Excel pivot tables, statistical analysis with Excel functions, data mining
  • Strong presentation skills
  • Basic quantitative analysis skills
  • Project Costing and cost modeling
  • Business Case development
  • Client facing consulting experience
As required by theColorado Equal Pay Transparency Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only , the range of starting pay for this role is $59,900- $97,199 and information on benefits offered is here.

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Locations
OH - Cincinnati,PA - Philadelphia,TN - Louisville,TX - Austin

Job ID: AccentureInc-R00032570
Employment Type: Other