Miscommunication happens all the time: when your boss doesn’t really understand the “awesomeness” of your idea, when a co-worker mistakes a harmless joke for a targeted insult, or when a client assumes your short email response means you’re not interested in working with him or her. Despite how many times we explain ourselves, sometimes things just don’t come out the way we intend them to.
So, why is this such a common problem when we all speak the same language?
Because communication’s an extremely complex process—one that is shaped not just by the person speaking, but everyone else involved. Each person brings his or her own biases, lenses, and opinions to any given conversation.
For us to begin to understand each other a little bit better, we must learn how to actively listen and keep an open mind (and practice a little thing called empathy). Watch this TED-Ed video to get started.
TopicsTools & Skills , Videos , Work Relationships , Workplace Relationships , Communication , Career Videos , Conflict Resolution , Active Listening
As an Associate Editor for The Muse, Alyse is proud to prove that yes, English majors can change the world. She calls many places home, including Illinois where she grew up and the small town of Hamilton where she attended Colgate University, but she was born to be a New Yorker. In addition to being an avid writer, Alyse loves to dance, both professionally and while waiting for the subway.More from this Author