We are looking for a talented
Service & Repair Order Management Specialist (m/w/d) to join our team specializing in
Supply Chain Planning for our
Planning & Logistics EU Department in
Nürnberg, Bayern, Germany .
This position is based on a 40-hour work week and follows a hybrid working model with 50% on-site presence.
In this role, you will make an impact in the following ways:- Manage end-to-end Service & Repair orders from customer request through invoicing and closure.
- Act as the primary contact for customers, suppliers, and internal stakeholders on repair and warranty matters.
- Review and validate warranty eligibility for repair requests.
- Maintain the Service & Repair mailbox and open order management list.
- Obtain supplier repair quotations and provide information to Sales for customer quotations.
- Create and manage supplier purchase orders and requisitions.
- Coordinate with Engineering and Product Management on repair assessments and reports.
- Manage RMA processes, including tracking, returns, traceability, credit notes, and invoicing.
- Drive timely communication and status updates to customers on open repairs and support the Quality department for warranty claims.
- Communicates with staff from other functional areas such as sales, warehouse and logistics to confirm the status of orders and resolve customer queries.
Education/ Experience:- College, university, or equivalent degree in Supply Chain, Logistics, Business Administration, or a related field.
- Fluent in English and German.
- Proficient in Microsoft Excel and other MS Office applications for data analysis and presentation.
- Basic working knowledge of ERP systems.
- Experience in customer order management, customer-facing roles, or operational environments.
- This position may require licensing for compliance with export controls or sanctions regulations.
Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate's qualifications and experience, where appropriate.
To be successful in this role you will need the following:- Strong collaboration and communication skills, with the ability to build effective partnerships and communicate clearly with diverse stakeholders.
- Adaptability and resilience to thrive in a dynamic, fast-paced, and continuously changing environment.
- Self-motivated and proactive, capable of working independently and taking ownership of tasks and deliverables.
- Detail-oriented and organized, with a passion for working in a global automotive production and development environment.
Job Supply Chain Planning
Organization Cummins Inc.
Role Category On-site with Flexibility
Job Type Exempt - Experienced
Min Salary €59760
Max Salary €89640
ReqID 2433514
Relocation Package No
100% On-Site No
