9 jobs for "TikTok Shop - SOP Program Manager, Logistics Service Excellence"

Responsibilities

The Commercial Process Management team oversees the end-to-end procurement lifecycle by establishing standardized processes, enabling system support, and providing clear execution guidance. The team monitors critical checkpoints throughout the procurement process to strengthen compliance, improve operational efficiency, and ensure consistent execution across the organization.

Responsibilities
- Lead strategic sourcing and procurement initiatives for transportation and delivery, including supplier onboarding, supplier lifecycle management, procurement strategy development, and project execution.
- Design and continuously improve supplier segmentation, qualification, and audit mechanisms; drive cross-functional reviews of supplier performance across key dimensions such as cost, service quality, timeliness, and operational stability.
- Partner closely with internal stakeholders to build a scalable supplier management framework, enabling more refined governance, stronger compliance controls, and continuous performance optimization.
- Identify gaps and inefficiencies across procurement and operational workflows, and lead optimization initiatives to improve process efficiency, standardization, and digitalization.
- Monitor market dynamics, industry trends, and policy developments in domestic and international logistics markets, and provide insights to support procurement strategy and supplier management decisions.

Qualifications

Minimum Qualification(s)
- Bachelor's degree or above in Logistics, Supply Chain, Procurement, Business Administration, or a related field.
- Solid experience in international logistics, cross-border e-commerce, procurement, supplier management, or process optimization.
- Strong understanding of domestic logistics and supply chain operations, with good knowledge of supplier management methodologies, risk control, and compliance requirements.
- Strong sense of ownership, with the ability to work independently in a fast-paced environment and drive initiatives from strategy through execution.
- Data-driven and results-oriented, with strong analytical thinking, problem-solving capabilities, and sound judgment in balancing efficiency, quality, and compliance.
- Collaborative and adaptable team player, with experience working across functions and managing multiple priorities simultaneously.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $115520 - $198360 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s)
- Bachelor's degree or above in Logistics, Supply Chain, Procurement, Business Administration, or a related field.
- Solid experience in international logistics, cross-border e-commerce, procurement, supplier management, or process optimization.
- Strong understanding of domestic logistics and supply chain operations, with good knowledge of supplier management methodologies, risk control, and compliance requirements.
- Strong sense of ownership, with the ability to work independently in a fast-paced environment and drive initiatives from strategy through execution.
- Data-driven and results-oriented, with strong analytical thinking, problem-solving capabilities, and sound judgment in balancing efficiency, quality, and compliance.
- Collaborative and adaptable team player, with experience working across functions and managing multiple priorities simultaneously.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

View company profile

Perks and Benefits

Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- On-Site Gym
- Long-Term Disability
- Short-Term Disability
- Virtual Fitness Classes
- Mental Health Benefits
Parental Benefits
- Adoption Assistance Program
- Family Support Resources
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(k) With Company Matching
- Performance Bonus
- Company Equity
Office Life and Perks
- Casual Dress
- Snacks
- On-Site Cafeteria
- Holiday Events
- Company Outings
- Some Meals Provided
- Happy Hours
- Pet-Friendly Office
Professional Development
- Promote from Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity And Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)