Chase is on a multi-year journey to transform how work gets done and accelerate the delivery of innovation through Digital products and AI-powered solutions. We're looking for a talented communicator to join the Consumer & Community Banking Technology and Product & Experience Communications team.
As a Communications Senior Associate within Consumer and Community Banking, you will support senior leaders across the Digital and Design and Customer Experience teams, helping them communicate strategy, priorities, and organizational goals in ways that inspire employees and lead understanding. You will play a key role in shaping the narrative around the Consumer and Community Banking Digital Agentic Channel, helping employees understand how emerging technologies and AI are transforming customer and employee experiences. As a trusted communications partner, you will develop executive messaging, presentations, employee engagement strategies, town halls, leadership events and compelling storytelling that brings complex topics to life. You will collaborate closely with leaders, business partners, and fellow communicators to create communications that are clear, human-centered, measurable and aligned to business objectives.
Job responsibilities
- Partner with senior leaders, including the Chief Design Officer and Head of Product for Agentic Channel, to develop communications that advance strategic priorities and strengthen employee engagement.
- Draft and deliver executive-level communications, including presentations, talking points, organization announcements, videos, newsletters, site visit materials, leadership updates, and employee town halls.
- Translate complex technology, AI, design, and customer experience concepts into clear, compelling, and relatable communications for broad employee audiences.
- Identify and develop human-centered stories that showcase innovation, customer impact, employee contributions, and business outcomes.
- Develop and execute strategic communications plans aligned to business objectives and organizational priorities.
- Lead communications programs from strategy through content development, approvals, execution, and measurement.
- Support the planning and execution of employee engagement initiatives, town halls, AMAs, leadership meetings, site visits, and other large-scale communications moments.
- Create speaker briefings, event messaging, presentation content, and communication materials that lead participation and understanding.
- Leverage approved AI tools to accelerate research, synthesis, content development, editing, and audience-tailored communications.
Required qualifications, capabilities, and skills: - 5+ years of internal, corporate and/or executive communications experience, including extensive; BA/BS in Communications, Marketing, Journalism, Public Relations or related degree hands-on writing, editing, project management and presentation building, in technology or financial services
- Exceptional writing, editing, and storytelling skills with the ability to simplify complex business, technology, AI, and customer experience topics.
- Demonstrated experience developing communications for senior leaders and supporting executive communications programs.
- Experience creating and executing communications strategies that influence awareness, understanding, and employee engagement.
- Strong presentation development skills, including constructing executive-ready PowerPoint presentations and leadership materials.
- Ability to manage multiple priorities, stakeholders, and deadlines in a fast-paced environment.
Strong interpersonal skills with the ability to build trusted relationships across all levels of an organization. - Experience leveraging AI-enabled productivity tools responsibly to support content development, research, synthesis, and communications planning.
- Excellent judgment, attention to detail, and commitment to quality.
Preferred qualifications, capabilities, and skills: - Experience in digital journalism, social media, digital content is desirable
- Knowledge of Agile methodology
ABOUT USChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAMOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.
