Control Manager - Consumer and Community Banking - Vice President

Join JPMorgan Chase and help shape the future of risk and control management. As a Vice President, Control Manager, you will partner across teams to drive innovation, strengthen controls, and deliver meaningful business impact. You will grow your career in a collaborative environment that values inclusion, agility, and continuous improvement.

As a Vice President, Control Manager in the Consumer and Community Banking team, you will design, implement, and optimize controls that foster a proactive risk culture. You will collaborate with stakeholders to identify gaps and emerging risks, integrate controls into products and processes, and advance automation and analytics to improve decision-making. You will help execute strategic initiatives while maintaining a rigorous control environment that identifies, escalates, and mitigates risks in a timely manner.

You will work closely with partners across Business, Operations, Legal, Compliance, Audit, regulators, and Technology Control functions to deliver integrated solutions. Your contributions will support consistent execution of Consumer and Community Banking standards and reinforce our commitment to operational excellence.

Job Responsibilities

• Lead the development and implementation of control strategies for firmwide and Consumer and Community Banking strategic initiatives.
• Collaborate with business partners, control teams, and stakeholders to design innovative, risk-based controls.
• Support agile transformation for technology initiatives aligned to product architecture.
• Identify integration points between control strategies and existing products and processes.
• Partner with leadership to identify and prioritize enhancements within existing control programs.
• Facilitate cross-functional workstreams and advise management on key decision points.
• Execute strategy and project roadmap; proactively identify, escalate, and resolve issues end-to-end.
• Engage with Business, Operations, Legal, Compliance, Audit, regulators, and Technology Control functions.
• Manage partner engagement and communicate updates to senior management and key stakeholders.
• Promote a proactive control culture using proven evaluation methods and sound change management protocols.
• Analyze program data to produce insights and reports; provide training on control and operational risk evaluation processes across business units.

Required Qualifications, Capabilities, and Skills

• Bachelor's degree or equivalent experience.
• 7 years of experience in financial services in controls, audit, quality assurance, operational risk, or compliance.
• Proficient knowledge of control and risk management concepts; ability to design, enhance, and evaluate operational risk frameworks.
• Strong project management skills; ability to manage schedules and deadlines across multiple projects.
• Knowledge of agile methodology in product/technology development lifecycle management.
• Experience working in cross-functional teams with stakeholders across Business, Operations, Legal, Compliance, Audit, and Technology.
• Ability to identify, remediate, and report control issues, inconsistencies, and redundancies.
• Advanced analytical skills; ability to synthesize large datasets and formulate conclusions.
• Strong communication skills; ability to create and deliver executive-ready presentations.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Visio.
• Ability to work independently, manage multiple tasks, and adapt to a fast-paced environment.

Preferred Qualifications, Capabilities, and Skills

• Experience engaging with regulators and Technology Control functions.
• Experience advancing agile transformation programs aligned to product architecture.
• Experience influencing a proactive control culture and leading change management.
• Professional certifications (e.g., CRCM, FRM, CISA, PMP).
• Experience developing compelling executive presentations and recommendations.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.

Client-provided location(s): Columbus, OH

Job ID: JPMorgan-210715711

Employment Type: FULL_TIME

Posted: 2026-03-03T19:22:30