1,438 jobs for "Service Management Product Manager"

Responsibilities

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.

With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, together we can build an e-commerce ecosystem that is innovative, secure, and intuitive for our users.

Join us as we drive the future of e-commerce here at TikTok.

Responsibilities:
- Acquire and incubate brands, principals and big merchants that contribute large GMV share
- Accelerate brand growth through platform activities including campaigns, content and non-content activities, brand investment and new collaborating initiatives with platforms.
- Develop internal strategy and action plan to grow brands and request brand policy support for top and potential brands in the portfolio
- Discover new or potential collaboration that fits into the brand's and platform's short-term and long-term goals and build JBPs.
- Ensure brands completely understand and are up-to-date on platform's governance or changes that might impact their planning or operations.
- Conduct brand reviews and alignment with top management and related people and ensure alignment in the next steps with top or selected potential brands
- Monitor brand's performance and ensure brand has executed their action plan as committed or even go beyond.
- Build and maintain relationships with brands, negotiate and secure best deals based on campaign or seasonality.
- Maintain service quality provided by brands per platform's governance or policy in order to increase brands' and platform's credibility, conversion rate and thus customer satisfaction.
- Collaborate with internal teams to drive various initiatives from platform, cluster, category, and brands.

Qualifications

Minimum Qualifications:
- Minimum Bachelor's Degree or above
- 3 years+ experience in e-Commerce; direct experience in relevant categories preferred
- Proficient in English and Thai languages
- Proficient in Mandarin to communicate with Sellers and Brands from China
- Strong analytical and problem solving
- Excellent interpersonal, presentation and negotiation skills

Preferred Qualifications:
- Attention to detail, affinity with numbers, logical and problem-solving skill
- Strong connections with brands and big sellers are preferred
- A good team player, fast learner, eager to win and go the extra mile, and open to changes
- Proficient in Excel and Powerpoint

Responsibilities

Qualifications

Qualifications

Minimum Qualifications:
- Minimum Bachelor's Degree or above
- 3 years+ experience in e-Commerce; direct experience in relevant categories preferred
- Proficient in English and Thai languages
- Proficient in Mandarin to communicate with Sellers and Brands from China
- Strong analytical and problem solving
- Excellent interpersonal, presentation and negotiation skills

Preferred Qualifications:
- Attention to detail, affinity with numbers, logical and problem-solving skill
- Strong connections with brands and big sellers are preferred
- A good team player, fast learner, eager to win and go the extra mile, and open to changes
- Proficient in Excel and Powerpoint

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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