12,117 jobs for "Customer Support Team Lead"

GenAI Solutions Architect, Customer Systems

At Apple - Sunnyvale

Posted on Oct 17

View job Apply on company site

Organizational Change Management (OCM) / Training Lead

At Infosys - Remote / Flexible

Posted on Oct 16

View job Apply on company site

Customer Project Manager

At Schneider Electric - Buffalo

Posted on Oct 14

View job Apply on company site

Community Lending Strategy Lead, Small Business

At JPMorgan Chase - Wilmington · New York

Posted on Oct 12

View job Apply on company site

Director, Customer Journey Activation Product Manager

At Visa - Austin

Posted on Oct 11

View job Apply on company site

Lead Financial Analyst

At UKG - Remote / Flexible

Posted on Nov 3

View job Apply on company site

Production Billing Lead

At Robert Half - IL KEMPER LAKES FSC

Posted on Nov 1

View job Apply on company site

Manufacturing Test Lead - IRHX Shift A

At Jabil - Memphis

Posted on Oct 29

View job Apply on company site

Senior Specialist, Major Projects - Construction Project Management Support

At Southern California Edison (SCE) - Pomona

Posted on Oct 15

View job Apply on company site

Team Lead - Power Electronics Engineering

At Hitachi Energy - Madrid

Posted on Oct 14

View job Apply on company site

AI Enablement Lead

At EverQuote - Belfast

Posted on Nov 3

View job Apply on company site

Lead Data Engineer

At 84.51° - Cincinnati · Chicago

Posted on Oct 29

View job Apply on company site

Lead Product Manager- Salesforce Platform (P765)

At 84.51° - Cincinnati · Chicago

Posted on Oct 16

View job Apply on company site

Lead Business Development Consultant- Merchandising

At 84.51° - Cincinnati

Posted on Oct 13

View job Apply on company site

Finance Manager

At TD Bank - Toronto

Posted on Nov 9

View job Apply on company site

Quality Engineer - Orion Assembly

At General Motors - Lake Orion

Posted on Nov 7

View job Apply on company site

Senior Technical Leader Data Center - F/M

At Schneider Electric - RUEIL MALMAISON · GRENOBLE

Posted on Nov 7

View job Apply on company site

Defense Technical Solutions Proposal Leader

At GE Vernova - Remote / Flexible

Posted on Nov 6

View job Apply on company site

Senior Campaign Developer

At Fidelity Investments - Durham

Posted on Nov 6

View job Apply on company site

Sr. Manager, Pricing Analytics & Strategy

At Salesforce - Seattle · San Francisco

Posted on Nov 6

View job Apply on company site

Apple

GenAI Solutions Architect, Customer Systems

Sunnyvale, CA$184,700 – $324,800Posted 23 days ago

Apply on company site View full job

At Apple, we are driven to deliver exceptional experiences through ultra-fast, thoughtfully designed, and meticulously crafted solutions. Our team is not just any group; we are a highly motivated, fast-paced, and dynamic collective of professionals committed to scaling new heights and achieving excellence. We seek individuals who strive beyond mediocrity and are relentless in their pursuit of perfection.

The Support Engineering GenAI Solutions team at Apple is seeking a dedicated and detail-oriented Solution Architect. We are seeking a visionary and hands-on Generative AI Solution Architect to lead the design and implementation of cutting-edge AI solutions. In this role, you will bridge the gap between business strategy and technical execution. You will be responsible for architecting scalable GenAI applications (using LLMs, RAG, and Agents), selecting the right infrastructure, ensuring data security, and guiding engineering teams from proof-of-concept to production.If you are highly motivated and passionate about solving complex problems, fostering innovation, and developing critical cross-functional products in a fast-paced, collaborative environment, this role is for you.

Description

Our team is responsible for building and managing GenAI based conversational AI systems for multiple business groups within Apple. While most of the use-cases are associated with automating contact center use cases, the team builds solution for multiple other complex business challenges. In this role, you will employ innovative techniques, working collaboratively with cross-functional team members and business stakeholders during full lifecycle development process. Serve as the Customer System GenAI domain champion, leading the design and architectural development of innovative solutions that enhance the end-to-end experience for customers across diverse channels.

Preferred Qualifications

Excellent problem-solving and analytical skills

Strong written and verbal communication skills as well as strong organizational skills.

Ability to juggle and complete multiple tasks

Excellent leadership and influencing skills

Proficient at managing multiple global efforts simultaneously

Able to fit in well with a team, understand capabilities and priorities

Self-motivated and pro-active with demonstrated creative and critical thinking capabilities

Engineering/ Technical background preferred

Minimum Qualifications

9+ years of total experience in software engineering, data engineering, or solution architecture.

2+ years of hands-on experience designing and deploying GenAI solutions/Agentic AI solutions using RAG in production

Strong proficiency in Python/Rust and modern AI SDKs.

Demonstrated ability to create architectural diagrams and technical documentation for non-technical stakeholders.

Bachelor's degree in Computer Science, Engineering, or a related technical field.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $184,700 and $324,800, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

View company profile