Organizational Change Management (OCM) / Training Lead

Infosys Public Services is seeking an Organizational Change Management (OCM) / Training Lead to join our team.

Required years of experience, training, technical skills, and other requirements for job performance:

• Design and implement an Organizational Change Management strategy aligned with project objectives.
• Develop and deliver comprehensive training programs covering all aspects of the system, including operations, financial reconciliation, audit, and maintenance.
• Create training curricula, instructor guides, and user materials tailored to diverse audiences (e.g. operational staff, and management).
• Coordinate and facilitate training sessions, workshops, and webinars for end-users and stakeholders.
• Develop job aids, quick reference guides, and e-learning modules to support ongoing learning.
• Collaborate with project teams to ensure training materials reflect the latest system functionality and business processes.
• Establish feedback mechanisms to measure training effectiveness and adjust programs as needed.
• Manage change impact assessments, stakeholder analysis, and readiness evaluations to ensure smooth adoption.
• 7 Years of experience in the public sector creating organizational change management programs or training programs and curricula on enterprise system solutions.
• 3 years of experience in a role similar to the one proposed for this project (e.g., OCM Lead, Training Lead, or equivalent).
• Demonstrated experience in tollway, transportation, or comparable industries with a strong customer and systems focus.
• Proven ability to develop and deliver training for complex systems involving multiple functional areas.
• Strong communication, facilitation, and stakeholder engagement skills.
• Proficiency in training tools and platforms (e.g., LMS, e-learning authoring tools, virtual training technologies).

Training Lead Best Practices:

• Develop a role-based training strategy and plan that aligns learner groups, learning objectives, delivery methods, timing, and ownership with the implementation roadmap.
• Conduct training needs and audience analyses to identify knowledge gaps, accessibility needs, language considerations, and appropriate learning paths.
• Establish training governance, including content standards, review and approval workflows, version control, and traceability to business processes and system requirements.
• Use a blended learning approach that combines instructor-led training, virtual sessions, e-learning, simulations, practice exercises, office hours, and performance-support materials.
• Maintain a training environment and realistic data that enable hands-on practice without affecting production operations or sensitive information.
• Implement a train-the-trainer and knowledge-transfer model with clear instructor readiness criteria, facilitation guidance, and quality checks.
• Coordinate training schedules with rollout waves, operational constraints, release readiness, and stakeholder availability; track enrollment, attendance, completion, and exceptions.
• Measure learning effectiveness through assessments, learner feedback, proficiency checks, adoption indicators, and post-training performance data, and use the results for continuous improvement.
• Plan post-go-live reinforcement through refresher training, coaching, office hours, updated job aids, and a sustainable content maintenance process.
• Identify and mitigate training risks early, including content delays, low participation, limited instructor capacity, environment readiness, and competing operational priorities.

Preferred Qualifications:

• Proven experience in leading OCM and training initiatives within public sector environments.
• Strong understanding of government operations, compliance, and stakeholder dynamics.
• Excellent communication, facilitation, and stakeholder engagement skills.
• Familiarity with change management frameworks (e.g., Prosci, Kotter, ADKAR, MS Project, JIRA,) and training methodologies

Educational Requirements:

• A bachelor's degree or foreign equivalent is required from an accredited institution. Will consider three years of progressive, relevant work experience instead of every year of education. Candidates who have completed a Master's degree program are strongly preferred.

The job entails sitting and working at a computer for extended periods. Should be able to communicate by telephone, email, or face-to-face. Travel may be required as per the job requirements.

The estimated annual compensation range for this role will be as follows: $154,375 to $193,125